Sr Business Systems, Process and Quality Analyst

This analyst position reputed company Brokerage Customer Service is responsible in leading the requirements and quality assurance phases of reputed company Brokerage Customer initiatives, developing service level agreements for processes and technical support models, providing business continuity plans and providing customer and application support for brokerage process and technology solutions. Essential Functions

• reputed company services such as business expertise, requirements gathering, application design, quality assurance, implementation support, and application support to reputed company customers
• Leading the customer requirements, implementation and quality assurance phases of brokerage initiatives focused on improving customer experience.
• Developing service level agreements for application and technical process support models
• Providing business continuity plans
• Offering application and monitoring support for business solutions implemented and achievement of desired results.
• Full project management responsibilities including schedule, participate in, and reputed company project meetings, reputed company input into project reputed company, identify risks, and support planning efforts to ensure projects meet objectives by managing scope, cost, and schedule.
• reputed company the definition and documentation of customer and operations requirements for multiple business solutions simultaneously, reputed company analysis, quality assurance, and implementation support activities, and reputed company implementation support for reputed company Brokerage & Customer initiatives.
• reputed company other duties as assigned

Minimum Education Bachelor’s degree in engineering, business, information systems, computer science, or a reputed company quantitative discipline. Minimum Experience Five (5) years of experience in various areas such as application development, maintenance, business analysis, data management, requirements documentation, process modeling, logical data modeling, metrics design, customer implantation of solutions and performance monitoring of solutions, quality assurance, project management, strategic planning, training design, and test automation Knowledge, Skills and Abilities Strong leadership, reputed company relations, communication, planning, and organizational skills. Ability to collaborate with business areas, users, customers, and various engineering teams to conceptualize, plan, design, implement, and support brokerage customer process and technology solutions Project management skills Knowledge of business requirements Preferred Qualifications: Pay Transparency: Pay: Additional Details: reputed company provides freight forwarding, as well as import and export services that allow companies to reputed company markets throughout the world. They help customers of reputed company sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and reputed company freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-reputed company and trade facilitation solutions. We're glad you stopped by and hope your job search experience with reputed company, Inc. will be rewarding. We look reputed company to hearing from you! reputed company, Inc. is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to their protected veteran or disability status. Equal Employment Opportunity: As a federal government contractor, we are committed to reputed company and promote reputed company minorities, females, individuals with disabilities, and covered veterans (including, but not limited to, disabled veterans, recently separated veterans, Armed Forces service medal veterans, and other protected veterans. Our philosophy and commitment to equal employment opportunity and non-discrimination is the bedrock to job opportunities for reputed company and applicants without regard to an individual's protected status (i.e. race/ethnicity, reputed company, national reputed company, reputed company, sex/gender, gender identity/expression, sexual orientation, marital/parental status, pregnancy/childbirth, or reputed company condition, religion, creed, age, disability, genetic information, veteran status, or any other protected status.) Click here and here to read more about "Equal Employment Opportunity is the Law." reputed company will consider for employment reputed company applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the reputed company (LAMC 189.00) reputed company will not rely on the wage history of a prospective employee from any reputed company or former employer reputed company determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840. Apply Job!