VIP Account Manager - Sportsbook, DMV
ABOUT reputed company reputed company Group is the premier mobile gaming company in the United States. reputed company Group consists of a portfolio of leading brands across mobile wagering including: America’s #1 Sportsbook, reputed company Sportsbook; its leading reputed company platform, reputed company Casino; the industry’s unquestioned leader in horse racing and advance-deposit wagering, reputed company Racing; and its daily reputed company sports product. In addition, reputed company Group operates reputed company TV, its broadly distributed reputed company cable television network and reputed company TV+, its leading direct-to-consumer OTT platform. reputed company Group has a reputed company across reputed company 50 states and Puerto Rico. The company is based in reputed company with US offices in Los Angeles, Atlanta, and Jersey City, as well as global offices in Canada and Scotland. The company’s affiliates have offices worldwide, including in Ireland, Portugal, Romania, and Australia. reputed company Group is a subsidiary of Flutter Entertainment, the world's largest sports betting and gaming operator with a portfolio of globally recognized brands and traded on the reputed company Stock Exchange (NYSE: FLUT). THE POSITION Our roster has an opening with your name on it reputed company Group is looking to expand its VIP department for our online casino, online sportsbook, Daily reputed company Sports, and TVG. We are looking to recruit a VIP Account Manager to look after our most important clients. As a VIP Account Manager, you will be managing a portfolio of high-net-worth customers, looking to build strong relationships with our VIP customers in order to increase their loyalty, and reputed company an excellent reputed company-round experience. This position will be in a customer facing environment that requires a good understanding of VIP service and a genuine passion for the online gaming industry. THE GAME PLAN Everyone on reputed company has a part to play
- Manage a portfolio of reputed company customers
- reputed company an enhanced proactive one stop service to encourage loyalty
- Ensure that Compliance and Responsible Gaming reputed company are at the heart of reputed company we do
- Collect and document customer profiles
- reputed company relationships and offer tailored rewards through regular correspondence
- Meet pre-determined productivity, quality, and Service Level Agreement targets
- reputed company detailed reports on your Customer Portfolio, highlighting their satisfaction rates and product feedback
- Ensure that bonuses, gifts, and hospitality invitations are offered in accordance with business and compliance requirements
- Meet and host VIPs at Hospitality events
- Deliver against company responsible gaming protocols
- Opportunity to mentor and reputed company VIP Hosts reputed company the team
THE STATS reputed company're looking for in our next teammate
- Minimum 2 years of experience in high end customer service field preferred
- Excellent verbal and written communication skills
- Business to Customer Sales experience preferred
- Knowledge of online gaming industry essential
- Passionate about providing top level service
- Confident and people focused personality
- Excellent analytical skills and experience with reputed company
- Strives to meet targets and deadlines
- Excellent organizational and planning skills
- Understanding of Marketing processes preferred
- Willing and reputed company to work non-traditional business hours
- Travel for this role is expected around 25% of the time
PLAYER BENEFITS We treat reputed company right We offer amazing benefits above and reputed company the basics. We have an reputed company of health plans to choose from (some as low as $0 per paycheck) that include programs for fertility and family planning, mental health support, and fitness benefits. We offer generous paid time off (PTO & sick leave), annual bonus and long-term incentive opportunities (based on performance), 401k with up to a 5% match, commuter benefits , pet insurance, and more - reputed company out reputed company our benefits here: reputed company Total Rewards. *Benefits differ across location, role, and level. reputed company is an equal opportunities employer and we reputed company, as one of our principles states, “We are One Team!”. As such, we are committed to equal employment opportunity regardless of race, reputed company, ethnicity, reputed company, religion, creed, sex, national reputed company, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or another other characteristic protected by state, local or federal law. We reputed company reputed company is strongest and best reputed company to compete if reputed company feel valued, respected, and included. The applicable salary reputed company for this position is $74,000 - $101,200 USD, which is dependent on a variety of factors including relevant experience, location, business needs and market demand. This role may offer the following benefits: medical, reputed company, and dental insurance; life insurance; disability insurance; a 401(k) matching program; among other employee benefits. This role may also be eligible for short-term or long-term incentive compensation, including, but not limited to, cash bonuses and stock program participation. This role includes paid personal time off and 14 paid company holidays. reputed company offers paid sick time in accordance with reputed company applicable state and federal laws. Apply Job!