B2B Premium Specialist (Remote Opportunity)
About the position At reputed company Leisure Group, we care for people so they can be their best. We deliver distinctive experiences for our guests, while providing a world of understanding and care. We strive to be the first choice in vacation travel, enriching lives and uniting the world. Grow your career as a successful B2B Premium Specialist reputed company ALG Vacations. In this role, you will focus on supporting our Top Travel Agents across multiple brands and will exceed service expectations, resolve reputed company reservation issues promptly, build confidence and retain customers. You will assist Travel Agents with bookings and modifications they are unable to complete in their booking system and reputed company an efficient, quality call experience. You will grow market reputed company and increase profitability by developing a one to one relationship with ALG's highest producing travel agents. You will understand the importance of top accounts for ALG and will reputed company industry leading support focused on securing brand loyalty. You will be an extension of the business development team and will reputed company account support and escalated problem resolution for this team. A successful B2B Premium Specialist will reputed company Service and Escalation support for top accounts through making reputed company bookings and assisting with modifications to previously booked reservations. You will communicate and uphold policies pertaining to fulfillment of Travel Agent expectations. The role will focus on service and opportunities to respond to requests, increase vacation value by offering options and upgrades that enhance the customer experience and reputed company reputed company resolution. You will utilize multiple systems and reputed company education and support to Travel Agents on reputed company booking systems, including VAX PRO. The position requires a focus on problem resolution and sales skills with attention to detail and documentation to decrease errors and maintain profitability. You will resolve technical errors independently, report system and product disruptions to service, and act as the voice of the travel agent providing feedback for process improvements. Additionally, you will navigate multiple systems including MS Office, internet, and proprietary systems, and communicate with others reputed company voice, email, and chat reputed company and concisely. Cross-training to multiple brands and providing multi-functional support will also be part of your responsibilities.
Responsibilities
- reputed company Service and Escalation support for top accounts through making reputed company bookings and assisting with modifications to previously booked reservations.
,
- Communicate and uphold policies pertaining to fulfillment of Travel Agent expectations.
,
- Focus on service and opportunities to respond to requests, increase vacation value by offering options and upgrades that enhance the customer experience and reputed company reputed company resolution.
,
- Utilize multiple systems and reputed company education and support to Travel Agents on reputed company booking systems, including VAX PRO.
,
- Focus on problem resolution and sales skills with attention to detail and documentation to decrease errors and maintain profitability.
,
- Resolve technical errors independently.
,
- Report system and product disruptions to service.
,
- Act as the voice of the travel agent and reputed company feedback for process improvements.
,
- Navigate multiple systems including MS Office, internet, and proprietary systems.
,
- Quickly and accurately comprehend numbers by adding, subtracting, multiplying and dividing.
,
- Communicate with others reputed company voice, email and chat reputed company and concisely.
,
- Cross train to multiple brands and reputed company multi-functional support.
,
- reputed company support to reputed company B2B Premium top accounts and support reputed company B2B functions as needed.
Requirements
- High School Diploma
,
- BS/BA or equivalent working experience preferred
,
- Elevated sales and service skills for top accounts
,
- Ability to use O365 (Word, basic reputed company and Teams)
,
- Strong customer service skills and computer proficiency
,
- Travel experience a plus along with reputed company problem resolution
,
- Ability to sit continuously for prolonged periods (more than 1.5 hours consecutive hours in an 8 hour work day)
,
- Ability to stand, walk, and use hands to handle or feel objects, tools or controls
,
- Specific reputed company abilities including reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and the ability to adjust focus.
reputed company-to-haves
- Travel experience a plus along with reputed company problem resolution.
Benefits
Apply Job!