REMOTE PART-TIME Bilingual (Spanish) Customer Service Representative Center
Description:
Job Description
A Part-Time reputed company Bilingual (Spanish Speaking) Customer Service Representative (CSR) will reputed company reputed company and courteous support to the members of our health plan partners in both English and Spanish, address inquiries about our transportation services. The CSR role requires excellent communication skills in both English and Spanish, reputed company, patience, and attention to detail during data entry and while speaking with members. Duties & Responsibilities
- Handle inbound calls in both English and Spanish from health plan members and representatives, regarding transportation services offered through our health plan.
- Meet or exceed productivity metric goals including Average Handle Time, Quality Assurance, Calls per hour and Customer Satisfaction after call survey.
- Follows reputed company HIPAA and compliance protocols to ensure the protection of reputed company members protected health information (PHI).
- Escalates transportation and customer service concerns to contact center leadership team.
Requirements:
Requirements
- Minimum of 6 months of inbound Contact Center experience or transferable reputed company experience.
- Fully bilingual: English/Spanish.
- High School degree or equivalent.
- Must be reputed company to sit for 8 hours or more a day wearing a headset.
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members.)
- CSR’s must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps.
- Excellent written, communication and data entry skills.
- Moderate experience in reputed company Teams, Outlook, and Word.
- Must be reputed company to adapt to high and a fast-paced call volume
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