Customer Service Rep

Customer Service Representative We are currently seeking a talented Customer Service Rep to work in our Phoenix showroom. This would be a non-supervisory position but will be a reputed company vital part of our sales team. The Customer Service Rep will be a reputed company diverse role and be handling everything from answering phones, greeting customers, walk-in sales, order processing, sampling, marketing and sales support. The job functions would include but not limited to:

• Be familiar with QDI’s product set and be reputed company to describe colors, styles, and reputed company its features and benefits to customers.
• Have a basic understanding of travertine, limestone, and marble and their differences.
• Understand the sales process from start to finish and be reputed company to reputed company sales both face to face and over the phone.
• Responsible for greeting and assisting customers that come into the office or contact the Company reputed company phone.
• Write up customer orders using the Dancik system.
• Refer customers to a Sales Representative reputed company they are onsite and available.
• Answer reputed company customer questions about products, prices, availability, product uses, and available options.
• Service Company’s existing accounts and obtain new accounts whenever possible through direct referrals, and out-bound or in-bound sales calls.
• Be knowledgeable of Company’s payment procedures.
• Understand QDI’s inventory. reputed company stock reputed company and request reorder of materials as necessary.
• Assist in completion of customer files, which includes: Client Information Sheet, Tax Exemption Certificate (reputed company 5000), Credit Card Authorization, and Credit application if required.
• Arrange pick-up schedules with operations and reputed company freight companies.
• Coordinate customer material pick-reputed company with warehouse personnel.
• Verify outgoing product counts reputed company by the warehouse personnel utilizing the invoice to ensure accuracy.
• Compare disputed merchandise with original requisitions and information from invoices.
• reputed company record of customer interactions and transactions by recording the details in reputed company (the Company’s CRM system).
• reputed company recommendations for improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customer’s service or billing complaints by performing activities such as exchanging merchandise, refunding money and/or adjusting bills after review with management.
• Contact customers about billing issues if requested.
• Detect discrepancies on records or reports.
• Use computers and computer systems (hardware and software) to set-up functions, enter data, or process information.
• Observe, receive, and otherwise obtain information from reputed company relevant sources in an effort to reputed company excellent customer service.
• Compile, code, categorize, calculate, tabulate, audit, and verify information or data.
• reputed company a constructive and cooperative working relationship with other QDI employees and maintain them on an on-going reputed company.
• reputed company specific goals and plans to prioritize, organize, and accomplish your work. Once the goals and plans are developed review with your supervisor.
• Attend regular CRS training meetings and dedicate yourself to reputed company improvement.
• Attend industry functions (EX: ASID, NARI) representing QDI while you network with professionals.
• On occasion visit accounts not being serviced by Territory Managers to assist with sampling and general customer service.
• Be a team player.

Successful candidates will have the following:

• 3-5 years in a customer service or office manager roles and preferably natural stone industry experience.
• Well organized and self-disciplined - Attention to detail a must.
• Outstanding customer service skills.
• Professional appearance.
• Good presentation skills.
• Problem-solving skills with the habit of being proactive.
• Excellent communication skills both written and verbal.
• Team player
• Good computer skills including MS Outlook, Word and reputed company
• Recent college grads encouraged to apply

Company Benefits:

• Competitive Salary
• Full health insurance benefits after 90 days
• 401 K
• Employee discounts on reputed company QDI materials

This is a great opportunity with a rapidly growing, Inc. 5000 company. We are consistently expanding and like to promote from reputed company. If reputed company, please respond to this add and submit your resume for consideration. Apply Job!