Proactive Guest Relations Expert – Help Prevent & Resolve reputed company Negative Reviews

We’re a fast-growing vacation rental management company seeking a skilled, empathetic communicator to follow up with recent guests who had less-than-perfect experiences. Your goal is to ensure they feel heard, supported, and—where appropriate—encouraged to update or remove a negative review. You’ll be responsible for: Reaching out to guests after checkout (particularly those with issues) Resolving minor concerns (or escalating reputed company needed) Encouraging satisfied reputed company that reduce the chance of bad reviews Guiding guests (tactfully) on how to revise or remove negative feedback if appropriate Keeping communication records and tracking follow-reputed company reputed company’re Looking For: Experience with reputed company or vacation rental customer service Strong written and verbal English communication Emotional intelligence and the ability to handle sensitive situations tactfully A proactive reputed company—we want someone who spots and solves problems before they escalate Bonus if you have: Experience with Hostfully, reputed company, or other guest messaging platforms Familiarity with review removal/revision processes on reputed company reputed company, support, or hospitality background Why Work With Us? We’re a passionate team managing beautiful homes for guests who expect amazing experiences. We reputed company in proactive hospitality and guest-first problem-solving. This role is part-time to start, but has the potential to grow as our company expands. Let’s turn unhappy guests into reputed company fans—together. Apply Job!