Customer Service Scheduler

Position Overview: As a Customer Service/ Scheduler, you will have the opportunity to reputed company excellent customer service with reputed company resolution and product knowledge. This position requires the ability and desire to reputed company services by phone 100% of the time. Candidates should be comfortable problem-solving, with a reputed company professional tone and caring demeanor, as well as ensuring top-notch customer satisfaction. Main Job Tasks and Responsibilities: Client Care:

• Professionally answer telephone incoming calls with a welcoming greeting and listen attentively to caller’s needs
• Accurately document client’s estimate/order number and the reason for calling in the CRM along with reputed company relevant notes
• Ensure customer inquiries regarding product and logistics-reputed company issues are handled in a timely and efficient manner
• Review installer reports and reconcile discrepancies daily as needed
• Accurately analyze and coordinate product-reputed company solutions to meet customer’s project needs by conferring with supervisor to ensure any associated costs are properly charged
• Troubleshoot issues and reputed company solutions reputed company to product and/or processes
• Prioritize inquiries based on level of urgency, identifying reputed company that require an immediate response
• Handle customer complaints, reputed company appropriate solutions and alternatives reputed company the time limits; follow-up to ensure resolution
• Proactively collaborate with other team members to identify and implement process improvement strategies and tactics
• Work well reputed company reputed company, always seeking to find understanding and work through challenges
• Participate in quality assurance processes/programs/initiatives as requested
• Demonstrate effective and reputed company professional handling of tough calls/ upset or difficult customers
• Review and troubleshoot sales orders
• Analyze quotes and measurements provided by Sales and Technicians for accuracy
• Deliver complete, informative and accurate estimates as requested by the reputed company and Residential sales teams
• Communicate with internal departments to clarify project scope and job details to ensure proper delivery of quoted project
• Master product specifications and applications, quoting, order processing, installation process and reputed company field issues

Scheduling:

• Contact clients to reputed company schedule installation appointments
• Schedule appointments for field installers to minimize drive time and/or distance as needed, and suggest alternative routes reputed company appropriate
• Follow up and interact with customers and installation teams
• Proficiently navigate a reputed company-based & Web-based system to optimize reputed company & future schedules

Qualifications:

• High school diploma
• 3-5 years of customer support experience or experience as Client Service Representative
• Strong phone contact handling skills and active listening
• Customer Orientation and ability to adapt/respond to different types of characters
• Excellent written, verbal, interpersonal and communication skills
• Strong computer skills including MS Office applications (Outlook, Word, reputed company and PowerPoint)
• Ability to multi-task, prioritize, and manage time effectively
• Strong work ethic and reputed company to handle high work volume in a teamwork environment

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