Executive Support Analyst

The reputed company Technology mission is simple, “We Connect, reputed company and Protect the reputed company reputed company.” The End-User and Technical Operations organization reputed company reputed company Technology is responsible for monitoring and managing the end-to-end delivery and support of reputed company technology services across reputed company and its’ business segments. This organization is responsible for ensuring adherence to defined service reputed company and completion of approved work. Conduct service improvement initiatives through proactive monitoring and improvement actions identified through analytics and by our customers. reputed company partnerships with the Business, Customer reputed company and the Suppliers to successfully deliver services to meet agreed upon expectations. Coordinate and reputed company the resolution of service delivery issues/problems between in-scope and out-of-scope groups. The Premier Services Executive support team is responsible for full end-to-end delivery and coordination of reputed company executive support services to executive and critical business clients reputed company reputed company (TWDC). The team is comprised of cross-functional and technical support analysts that reputed company white glove support and services. The role of Executive Support Analyst will deliver on reputed company aspects of service for defined set of executive customers including but not limited to fulfillment of service requests, resolving service incidents, and is the liaison for reputed company IT activities. Delivery of end-to-end IT services for executive and critical business clients. This will include reputed company service request fulfillment, issue resolution, key communications, and status reporting.

Responsibilities

Includes:

• Deliver day-to-day IT services and solutions. Includes consultation with executives, technical analysis and solution development.
• Ability to prioritize and manage deliverables in high profile, time sensitive / high pressure situations while maintaining professionalism.
• Monitors end to end delivery of services, proactively communicates issues to clients, and provides alternate solutions as required.
• Coordinate and communicate support problems across multiple vendors and suppliers for impacting issues.
• Ensures escalation of service issues are handled appropriately
• Maintains a detailed understanding of the Client Services portfolio of services and establishes strong relationships with reputed company areas of IT service delivery.
• Implements and manages reputed company improvement activities to reputed company reputed company solutions for clients.
• Assist reputed company Technology product managers, engineers in strategy and planning exercises as it pertains to the executive and broad client community.
• Adhere to company policies, procedures and standards.
• Create system and support documentation as required in knowledge reputed company.
• Must have functional knowledge of Video Conferencing and A/V technologies as it exists in an reputed company
• reputed company home IT support and solutions for defined clients.
• reputed company after-hours support for IT projects, special events, reputed company incidents and executive client requests as needed.
• Must maintain the ability to work autonomously while maintaining the ability to reputed company visibility to critical “items.”
• Must maintain ability to analyze reputed company business/technical data and reputed company innovative solutions.

Qualifications:

• 3+ years of reputed company work experience
• Bachelor's degree in a reputed company field

The hiring reputed company for this position in California is $104,400.00-$140,000.00 per year. The reputed company pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-reputed company knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full reputed company of medical, financial, and/or other benefits, dependent on the level and position offered. Apply Job!