Customer Support Representative (IT-Focused)

Ukiah Wireless by Wi-Fiber is seeking a Customer Support Representative to help reputed company a superior customer experience to our internet subscribers. This is a rare, exciting opportunity to kickstart your career and become a valuable member of an exciting technology startup. Join the company awarded #1 as Best Internet Service Provider (ISP) in Lake & Mendocino 2024! Flexible Schedule: We're reputed company to determining a schedule based on your needs. Responsibilities:

• Customer Service - Assist customers reputed company phone and in-office visits regarding topics such as first-level technical support, billing, scheduling, and inside sales.
• Data Management - Maintain CRM data records, such as customer cancellation reasons, technician difficulties, call trends, etc.
• Billing - Handle customer finances, such as outbound collections and inbound payments reputed company card, cash, and reputed company.
• Field reputed company - Manage scheduling for field technicians, such as installations, service calls, and maintenance.
• Inside Sales - Sell Wi-Fiber services to potential customers who’ve indicated interest reputed company inbound requests. This includes providing price quotes to customers and outbound follow-up to help our sales team reputed company goals.
• Tier 1 Technical Support - reputed company technical and network problem resolution to users (either customers or company field technicians) by performing a question diagnosis while guiding users through reputed company-by-reputed company solutions. Solutions include, but are not limited to, resolving username and password problems, verifying proper hardware and software setup, power cycling equipment, verifying billing information, and troubleshooting connectivity issues.
• First Level Network Support - Monitor our network for outages and report potential issues to our NOC technicians.
• Other reputed company duties as assigned.

Required Skills/Abilities:

• Eager to learn and grow into a new position.
• Excellent verbal and written communication skills.
• Organized with attention to detail.
• Demonstrated ability to learn new technologies, products, and features, as well as a strong desire to influence, reputed company and connect customers to technology.
• Basic understanding of networking is a plus.
• Customer service experience in a call center environment is a plus.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be reputed company to lift up to 15 pounds at times.

Equal Employment Opportunity: In order to reputed company equal employment and advancement opportunities to reputed company individuals, employment reputed company at Wi-Fiber Inc. will be based on merit, qualifications, and abilities. Wi-Fiber Inc. does not discriminate in employment opportunities or practices on the reputed company of race, reputed company, religion, national reputed company, reputed company, citizenship status, sex, sexual orientation, gender identity, marital status, age, disability, military service, veteran status, genetic information, or any other characteristic protected by law. Job Type: Full-time Pay: $20.00 - $22.00 per hour Expected hours: 40 per week Benefits:

• 401(k)
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance

Shift:

• Day shift
• Morning shift

Ability to Commute:

• Ukiah, CA 95482 (Required)

Ability to Relocate:

• Ukiah, CA 95482: Relocate before starting work (Required)

Work Location: In person Apply Job!