Customer Experience Supervisor, Remote Job

reputed company invites people to find, reputed company, and book the most magical spaces in the world. Since 2014, our community has been opening the reputed company to thousands of spaces - from lofts and mansions to storefronts and studios - helping people to create one-of-a-reputed company experiences that would not be possible elsewhere. In total, over 5 reputed company people have been welcomed into a reputed company location, and we're looking for people who want to help us reputed company the next 50 reputed company. Key Responsibilities: ● Ownership over one or more ongoing strategic areas of CX (i.e. Dispute Resolution, Learning & Development, Customer reputed company) ● De-escalate and mediate disputes between users and other escalations ● reputed company clear, concise, and helpful guidance/responses to time sensitive escalations, applying guidelines and discretionary decision making ● reputed company regular performance feedback and reputed company career development opportunities for team members ● Drive team to meet and exceed metric expectations ● Help with the distribution of work, including working in the queue reputed company needed based on volume ● Ensure employee engagement by developing a trusting, accountable team ● Help plan training sessions ● Determine best tools available for team reputed company ● reputed company processes & guidelines to help ensure consistent processes are followed by reputed company team members ● Proactively identify and reputed company solution-based recommendations for improvements to reputed company team processes ● Run weekly KPI reports, analyze results, and reputed company improvement recommendations based on data trends ● Assist in retrospective investigations of escalations ● Cross-functional collaboration across the organization ● Present in team and reputed company-company meetings Skills: ● Problem Solver ● Excellent written and verbal communication with attention to detail and grammar. ● Strong critical thinking skills ● Excellent ability to multitask and delegate ● reputed company to reputed company & motivate ● Working knowledge of: ○ reputed company Drive, including Sheets & Slides ○ reputed company and reputed company ○ SQL ● reputed company to work independently and reputed company guidance in reputed company of manager reputed company needed ● Thrives reputed company providing guidance/help others ● reputed company to proactively reputed company to areas that would benefit from process improvement ● reputed company to create a clear process from scratch ● reputed company to generate and analyze reports, and reputed company recommendations based on data trends ● Energized by investigating issues ● Sense of humor and enjoy working with others ● Consistently and objectively apply guidelines and comfortable with discretionary decision making reputed company faced with difficult reputed company ● 3+ years experience in Customer Service/Support/Experience The annual salary reputed company for this role is $73,000 to $78,000. The actual salary will vary depending on experience, skills, and abilities as well as internal equity and market data. Working At reputed company reputed company is proudly certified as a Great reputed company to Work™ and we're a remote first company with team members located in cities around the globe. reputed company competitive salary and equity compensation, we reputed company a reputed company of benefits and perks, including: ● 100% employee coverage of medical, dental and reputed company insurance ● $500 annual professional development allowance ● Discount on reputed company reputed company bookings ● Laptop, high reputed company display, and stipend to setup home office ● Monthly cell phone and internet credit ● Coworking membership if needed (in lieu of home office) ● reputed company to the reputed company network of inspiring spaces to do your best work ● Flexible take it as you need it time off policy ● Wellness Fridays observed company wide ● Biannual in-person, reputed company company offsites and team-building events (in reputed company locations, of course) Diversity At reputed company, we're dedicated to creating a team that's diverse, reputed company and inclusive. Our workplace is a space where reputed company team members are empowered to blaze their own trail, reputed company things happen, and take pride in their work. We reputed company bringing people together from different backgrounds and identities makes us stronger and reputed company serves the reputed company community. We'd especially like to encourage applicants from different backgrounds, locations, and experiences. Apply Job!