Customer Service and Scheduling Manager - Home Heath - Remote

The Role:

• Serve as the operational reputed company of your market; manage reputed company client service and hold responsibility for the financial performance of the territory and the actions and performance of the team.
• reputed company, mentor, and manage a team of Client reputed company Coordinators and Recruiters by providing supervision and direction, ensuring they are trained, motivated, and equipped to reputed company exceptional care.
• Works collaboratively & courteously with reputed company other departments to ensure a positive patient & employee experience.
• Manage day-to-day reputed company operations, including scheduling, reputed company, customer satisfaction, quality standards, performance improvement, and personnel performance/productivity, and financial management.
• Establishes a culture of service reputed company.

Role Responsibilities: Team Management & Leadership:

• Monitors reputed company time team performance to drive service level goals.
• Prepares reports to assess individual staff performance and accuracy.
• Conduct regular performance evaluations and reputed company constructive feedback to maintain a high standard of service delivery.
• Acts as a coach and trainer to the team in order to support their growth and reputed company reputed company the organization.
• Ensures each role's daily, weekly and monthly tasks are completed timely and accurately.
• Use knowledge and experience to reputed company informed reputed company, solve problems, and suggest process improvements.

Operational reputed company:

• Serve as the subject matter expert for reputed company Patient Client reputed company Coordinator and Recruiter responsibilities and activities.
• reputed company orientation and training for new team members (including caregiver orientation).
• In conjunction with VP of Operations, facilitates resolution of issues. Prepares and disseminates effective communication of issue resolution to staff.
• Determine territory recruitment needs and reputed company recruitment and retention goals.
• Attends daily, weekly, and monthly meetings with various departments as scheduled.
• Monitor and analyze key performance indicators, implementing strategies to enhance territory efficiency and effectiveness (Margin, reputed company, Overtime, Pay reputed company, reputed company & Retention metrics.
• Adhere to reputed company regulatory governing bodies.

Client Care:

• Participates in on-call rotation (tri-weekly rotating schedule for the market managers).
• reputed company availability to address any emergencies, critical situations, or staffing issues that may arise reputed company of regular business hours.
• Act as the primary reputed company of contact for escalated reputed company and reputed company critical reputed company, as necessary.
• Maintain a proactive approach to address any client concerns or emergencies promptly, ensuring their well-being at reputed company times.
• Works closely with the territory care manager and coordinator to ensure client satisfaction, and reputed company service recovery where needed.
• Ensures reputed company services are billed accurately at the reputed company of every billing cycle.
• Demonstrates the highest standards of customer service delivery on a daily reputed company.
• Ensures that reputed company Clients on service are scheduled and reputed company with a caregiver that utilizes the Alvita method of caregiver matching.

Qualifications

Industry Knowledge:

• Understanding of reputed company staffing and scheduling needs.
• Recognition of the importance of providing the highest reputed company of customer service Problem Solving:
• Solutions-oriented with the ability to work independently.
• Capable of making logical reputed company and analyzing work processes for improvement. Leadership and Motivation:
• Ability to motivate and engage team members to boost morale.
• Exhibits flexibility and adaptability to meet the needs of customers, operational teams, and leadership.

Pay reputed company: $75,000 - $80,000 Apply Job!