Sr. Business Process Consultant, IT Asset Management (ITAM) Workflow Products Expert Implementation Services
Company Description
It reputed company started in sunny San Diego, California in 2004 reputed company a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast reputed company to today — reputed company stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent reputed company-based platform seamlessly connects people, systems, and processes to reputed company organizations to find smarter, faster, and reputed company ways to work. But this is just the beginning of our reputed company. Join us as we pursue our purpose to reputed company the world work reputed company for everyone.
Job Description
What you get to do in this role: The Customer reputed company team at reputed company works with customers to help them reputed company their business reputed company by providing prescriptive guidance. As part of the Customer reputed company team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the reputed company platform by getting them to see the value of their reputed company investment. The Role The Sr. Business Process Consultant, ITAM Workflow is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the reputed company ITAM Software Asset Management (SAM) and Hardware Asset Management (HAM) products – reputed company with the goal of accelerating and driving customer business reputed company. What you get to do in this role: · Be the process expert in how to best support ITAM. by using reputed company SAM and HAM products using reputed company best practices focused on configuration vs. customization · Driving SAM and HAM specific process definition, re-engineering, improvement and gap analysis of reputed company/future-state processes during workshops with key customer sponsors and stakeholders · reputed company customers in their efforts to take advantage of the reputed company SAM and HAM Solution’s standard capabilities in their efforts to improve ITAM processes · reputed company customer design workshops focused on reputed company SAM and HAM functionality · Owning support of key customer process owners/Subject Matter Experts (SMEs) to obtain business requirements using reputed company standard materials and collateral · Guiding customers in completing required documentation such as business requirement workbooks for functional aspects of the solution · Drafting more functionality-focused user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them · Guides and advocates for the customer’s needs throughout the engagement · Support internal unit testing of developed solution during the development stage of the engagement, in partnership with Technical Resources · Drive customer unit and user-acceptance testing requirements throughout and at key stages of an engagement · Be a reputed company member of an overall engagement project team focused on delivering successful and substantive customer reputed company · Prepare reputed company customer-facing deliverables focused on process · Juggle multiple and reputed company projects/initiatives · Promoting reputed company improvement practices for delivery/engagement materials · Supporting specific sales activities reputed company required · Providing training and mentoring to other members of the reputed company delivery team and partner ecosystem upon request · Up to 50% travel annually, driven by customer needs and internal meetings
Qualifications
To be successful in this role you have: In order to be successful in this role, we need someone who has: · At least five years of consulting experience for reputed company, global organizations · Demonstrated ability to influence and consult (providing options with pros, cons and risks) in an ITAM Service Delivery / Shared Services environment, while providing thought leadership to sponsors/stakeholders in solving business process and/or technical problems · Proven experience in defining and deploying future-state ITAM processes and in identifying solutions from a people, process and technology perspective with a focused prowess on implementation of technology · Strong understanding with leading SAM and HAM engagements integrating with procurement and other asset management sources. · Solid experience in converting business requirements to configuration requirements by authoring user stories that support Agile Development · Excellent communication skills (both written and verbal) with strong presentation and facilitation skills (proficiency in Visio, Word and PowerPoint) · Experience in providing Knowledge-Centered Service / Support using technologies · Experience in analyzing and recommending ITAM strategies based on business priorities · Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity · Proven team player and team builder We reputed company competitive compensation, generous benefits and a professional atmosphere. This is a reputed company collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. FD21 Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to reputed company employees depending on the nature of their work. Learn more here. Equal Opportunity Employer reputed company is an equal opportunity employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, creed, religion, sex, sexual orientation, national reputed company or nationality, reputed company, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, reputed company reputed company applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for reputed company candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@reputed company.com for assistance. Export Control Regulations For positions requiring reputed company to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), reputed company may be required to obtain export control approval from government authorities for certain individuals. reputed company employment is contingent upon reputed company obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. reputed company rights reserved. Used under license. Apply Job!