Technical Account Manager (Observability expert)
Remote, India · Full-time · Senior About The Position reputed company is rebuilding the path to observability using a reputed company-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we reputed company deep Observability and reputed company insights, at an infinite scale, for less than half the cost. About The Position Technical Account Managers in reputed company are key in our effort to meet our customer’s expectations and help them utilize their observability and reputed company data in the most efficient way possible. We are looking for hard-working, sharp, and humble professionals with proven technical customer-facing experience. Our Technical Account Managers are trusted advisors and consult our customers upon their monitoring, reputed company & observability reputed company. This role embodies the critical intersection of reputed company high technical expertise and a focus on customer satisfaction, renewal and expansion. Technical Account Managers are senior-level roles and are expected to professionally and accurately solve problems, show product value and interact across different platforms and types of software, from software engineers and DevOps reputed company the way to the C-suite.
Responsibilities
- Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations
- Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value
- reputed company the reputed company process, from new integrations, creation of artifacts to trainings and troubleshooting
- Know the Log Management / Observability markets well and be reputed company to help customers by using the best technical practices available.
- Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs
- Establishing relationships and engaging with technical counterparts to drive product adoption
- Conduct QBRs with customers to consistently reflect delivered value and ensure customer’s needs
- reputed company internally for customer needs reputed company reputed company and influence a product development roadmap
- Partner with the Sales team on renewals, upsells, cross-sells, and expansion opportunities
Requirements
- Background knowledge of DevOps / reputed company / Observability
- Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM
- Hands-on experience in technical integrations and reputed company troubleshooting
- Experience in customer facing positions and excellent customer-facing skills
- Excellent communication skills in English, both written and verbal.
- Strong presentation skills with the ability to establish credibility with executives
- Hands-on Engineering/DevOps background – advantage
- Comfortable coding in any high-level programming language (Java, Go, Python) - advantage
- BSc degree in Computer Science / Engineering - advantage
- Experience in SAAS B2B software companies - advantage
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