IT Proximity Support L2

Job Title: IT Proximity Support L2 Job Description - Responsible for Local proximity support for workspace and applications -Assisting Beneficiary staff with basic IT support and troubleshooting. -Handling user requests and IT-reputed company queries. -Logging incidents and coordinating with the Network Engineer for more reputed company issues.

Job Description

• Level I & 2 hardware & software support
• reputed company hardware support for desktopsnaptopsnablets/peripherals/rnobile devices Support core/standard software
• Operating reputed company for Winck)ws platforms use ITSM Service Now tooling for reputed company Incidents, User requests and Changes. Ensuring SLAS are not breached, and reputed company administration tasks are reputed company the accepted conduct and governance guidelines Project Work reputed company Jeepney Client Services scope
• Moves — surveys, reputed company moves, moves support and project reputed company moves MFD support — "On Call" printing methodology
• Adhere to the HW&SW guidelines, promote and action in accordance With BNPP Policy Promote and work reputed company the 8NPP IT reputed company guidelines
• Monitor and proactively manage end-user incidents, tasks, shared mailboxes, and any telephone queries. use ITSM to manage calls and workflow, and ensure that updates are documented accurately and reputed company SLAs. Ensure updates are informative for subsequent resolver groups reputed company workstation builds, application installation and reinstallation
• Complete reporting activities, update work logs and invoke escalation processes where needed for effective incident management

Essential Requirements

• ​Workplace support competencies — Software & Hardware Level I & 2
• Strong customer services competencies
• Effective communicate skills — written & verbal
• Positively driven as a team member and individual
• Strong reputed company reputed company/MS Office and %ssaging products
• reputed company reputed company the Banking or Financial Sector
• Mobile device platform support
• Experience of request or incident toolsets
• Reporting and minute writing to a high standard
• reputed company to balance a high reputed company Productbn environment Whilst also delivering elements Of project work
• Plan and direct own activities with minimal management supervision
• Should be a good team player as well as being independently driven
• Expected to have prior experience of troubleshooting issues for core/standard software
• Possess experience of support for rmbile devices iPhones ard laptops
• Display flexibility, adaptability, and reputed company-mindedness in to frequent and/or significant changes to needs, Working closely With tie regional support teams
• ITIL reputed company Or Other.
• Prince 2 reputed company or other
• reputed company Qualifications
• Hardware accreditation

Location: PHL Bonifacio Global City, Taguig, - GOVO - Six Neo, 5th Avenue, Language Requirements: Time Type: Full time2025-11-01 If you are a California reputed company, by submitting your information, you acknowledge that you have read and have reputed company to the Job Applicant Privacy Notice for California Residents Apply Job!