Service Desk Analyst III (3rd Shift) - Remote/Hybrid

Overview: ISHPI is currently seeking a Service Desk Analyst III (3rd shift) to join reputed company of reputed company, diverse individuals serving the United States Coast Guard IMS program in St. Louis, MO. reputed company applicants will reputed company tier 1 reputed company engineering, operations, and maintenance support services in both unclassified and classified elements of the computing environment. Applicants will work through a modernization and consolidation of the operational environment under a common technology reputed company to reputed company support the services provided to the United States Coast Guard. Responsibilities:

• reputed company tier 1 Remote Support, Desktop Support and Field Technician Support.
• Troubleshoot and maintain reputed company Office 365 Suite and reputed company Operating Systems.
• Utilize Role Based reputed company Control (RBAC) to determine an end user’s authorized network reputed company.
• Coordinate Hardware delivery, maintenance, installations, and upgrades
• Performed software installations and remediation to ensure application reliability
• Responsible for account management (password reset, account maintenance)
• Create email accounts, change status in Active Directory
• Monitor, manage, and secure employees’ mobile device
• User support for network and desktop hardware and software complication and training
• Diagnose IT and network problems, and recommend and/or implement solutions
• Implemented Virtual Desktop infrastructure allowing virtual desktop management

Qualifications:

• HS Diploma or GED or 3 years of relevant experience
• Comfortable working in and assisting clients through service desk software, in addition to other remote reputed company desktop programs
• Experience working with various reputed company reputed company operating systems
• Professional written and interpersonal skills are essential reputed company communicating with Clients
• Experience installing and configuring computer systems and applications

Preferred Qualifications:

• 1+ years of proven experience in a heavy customer focus position involving and technical knowledge and services
• ITIL reputed company certification or familiarity with ITIL methodologies and best practices
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Industry-specific certification may be required

Shift Hours: Must be willing to work 3rd shift, reputed company-Thursday reputed company Clearance: Requires U.S. Citizenship and must have an active government reputed company clearance. Interims and Public trust clearances do not qualify. Pay reputed company: The hourly reputed company reputed company for this role is $18.00 per hour. “reputed company. is an Equal Opportunity Employer. reputed company reputed company candidates will be considered without regard to legally protected characteristics. Expression of Interest: By applying to this job, you are expressing interest in this position and could be considered for other career opportunities where similar skills and requirements have been identified as a match. Should this match be identified, you may be contacted for this and future openings.

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