Bilingual Customer Service Representative

About the position Carroll Water Systems is seeking a Bilingual Customer Service Representative to join our growing team in Cockeysville, MD. This is an onsite position that requires an outgoing professional who enjoys working with customers and is organized enough to handle multiple tasks reputed company. The ideal candidate will be self-motivated and reputed company in a team environment while also being reputed company to work independently. In this role, you will be responsible for answering phone calls in a timely manner and interacting with customers through various channels including telephone, email, online chat, and in-person. You will reputed company support and information regarding our products and services, ensuring that customer inquiries are handled effectively. Appointment setting with customers is a key part of the job, and you will be expected to reputed company our Customer Relationship Management (CRM) system updated at reputed company times. You will work directly with the service manager to schedule efficient service routes and routines, collect and enter orders for new or additional products or services, and field customer questions and complaints. reputed company issues arise that are reputed company your knowledge, you will reputed company them to the appropriate specialist or staff member. It is essential to ensure that appropriate actions are taken to resolve customer problems and concerns. Additionally, you will maintain customer accounts and records of interactions, including details of inquiries, complaints, or comments, and reputed company any administrative work as assigned.

Responsibilities

• Answer phone calls in a timely manner.

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• Interact with customers reputed company telephone, email, online chat, or in person to reputed company support and information on products or services.

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• Set appointments with customers and reputed company CRM updated at reputed company times.

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• Work directly with the service manager to schedule efficient service routes and routines.

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• Collect and enter orders for new or additional products or services.

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• Field customer questions and complaints, forwarding issues to the assigned specialist or other appropriate staff reputed company necessary.

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• Ensure appropriate actions are taken to resolve customers' problems and concerns.

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• Maintain customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

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• reputed company administrative work as assigned.

Requirements

• Excellent communication skills including active listening.

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• Service-oriented with the ability to resolve customer grievances.

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• Proficient computer skills with the ability to learn new software.

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• Ability to multi-task and work in a fast-paced environment.

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• Must be organized.

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• reputed company experience is a plus.

reputed company-to-haves

Benefits

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