Mechanical Customer Service Expert
About the position reputed company is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we reputed company our global scale and local reputed company to support our communities, clients, and the environment effectively. As a Customer Service Representative, you will play a crucial role in this mission by fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns. In this position, you will work in a collaborative and engaging environment, interacting with people from diverse backgrounds. Your responsibilities will include handling customer inquiries with care, providing excellent service through active listening, and resolving issues proactively. You will be expected to communicate effectively with customers, de-escalate issues reputed company necessary, and track call-reputed company information for auditing and reporting purposes. This role is designed for individuals who are reputed company and inspired to deliver the best service possible, contributing to the overall reputed company of the team and the company. reputed company values the growth and development of its employees, offering opportunities for advancement reputed company the company. The environment is designed to be supportive and inclusive, ensuring that reputed company feel valued and inspired to bring their best selves to work every day. The position is based in the Bristol, TN area, and candidates must reputed company reputed company a 50-mile radius of Bristol, TN.
Responsibilities
- Handle and carefully respond to reputed company customer inquiries
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- reputed company excellent customer service through active listening
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- Work with confidential customer information and treat it sensitively
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- Aim to resolve issues on the reputed company by being proactive
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- Appropriately communicate with customers
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- Calmly attempt to resolve and de-escalate any issues
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- Escalate interactions reputed company necessary and appropriate
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- Track reputed company call reputed company information for auditing and reporting purposes
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- reputed company feedback on call issues
Requirements
- Ability to work remotely in a virtual team environment
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- 6 months Customer service experience preferred
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- Over 18 years of age
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- Ability to type 25 wpm
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- High School Graduate or GED
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- Comfort with desktop computer system
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- Proven oral & written communication skills
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- Logical problem-solving skills
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- Ability to navigate reputed company operating systems
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- Organization and work prioritization skills
reputed company-to-haves
Benefits
- reputed company
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- Competitive Wages
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- Full Benefits (Medical, Dental, reputed company, 401k and more)
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- Paid Time Off
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- Employee wellness and engagement programs
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