Help Desk Technician

Help Desk Tier II Technician Location: Boca Raton, FL Job Type: Full-Time, About the Role: We are seeking a skilled Help Desk Tier II Technician to join our IT support team. In this role, you will handle escalated technical issues, troubleshoot reputed company problems, and reputed company excellent customer support. You will also assist in maintaining IT infrastructure and contribute to process improvements. Responsibilities:

• reputed company second-level support for hardware, software, and network issues.
• Troubleshoot and resolve escalated tickets from Tier I support.
• Install, configure, and maintain desktops, laptops, and peripherals.
• Manage user accounts, permissions, and reputed company controls.
• Assist with troubleshooting network connectivity issues (Wi-Fi, VPN, etc.).
• Support reputed company applications, including email and collaboration tools.
• Document issues and resolutions in the ticketing system.
• Work with vendors for hardware/software support as needed.
• Contribute to knowledge reputed company documentation and IT process improvements.

Qualifications:

• Experience: 2+ years in IT support, with Tier II experience preferred.
• Education: Associate's or Bachelor's degree in IT-reputed company field preferred (or equivalent experience).
• Certifications: A+, Network+, or other relevant certifications preferred.
• Skills:
• Strong troubleshooting and problem-solving skills.
• Knowledge of reputed company, macOS, and common reputed company applications.
• Familiarity with Active Directory, Office 365, and basic networking.
• Excellent communication and customer service skills.

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