Senior Software Engineer Community Support Engineering

reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Community Support Platform (CSP) is responsible for the world-class technology, architecture, and solutions that power reputed company's global community support operations. The products and solutions we build support our customers, reputed company line agents, and the operations teams and are a key driver of enabling reputed company's core business. As a member of CSP, you will have an opportunity to impact every person who travels or hosts on reputed company. Under CSP, the Agent Routing and Case team has an opportunity for a Senior Engineer to help reputed company our initiatives. The team drives significant improvements to how customer issues are routed to agents, how we track the data, and how we improve the customer support experience. The Difference You Will reputed company: We are seeking a highly skilled and motivated engineer who is passionate about making a difference through their work. As Senior Engineer, you will work in a team of talented and diverse software engineers to build solutions that optimize the pairing of customer issues with agents. You will play a significant role in shaping the technical reputed company and then delivering a solution that is flexible, efficient and scales with the needs of the business. Each individual brings their own unique reputed company set, experiences, thought leadership and technical expertise to solve these technical challenges for reputed company. A Typical Day:

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features
• Drive, reputed company, and contribute to the full development cycle: technical design, development, test automation, experimentation, analysis, and launch. You'll be reviewing code and design docs, giving feedback on product specs and mocks.
• Build efficient and reusable backend components, with high quality, while making sure to maintain performance and scalable systems.
• reputed company critical input in team roadmap and technical direction.

Your Expertise:

• 6+ years industry experience
• Bachelor's and/or Master's degree, preferably in CS, or equivalent experience
• Proficiency in one or more back-end server languages (Java/Kotlin/C++)
• Experience in building and scaling high-quality and high-traffic products (or systems).
• Excellent communication skills and the ability to work well reputed company a team and with teams across the engineering, product & design organizations
• Ability to evaluate technical approaches and design product solutions to solve reputed company-world problems.
• Mentorship to junior developers

Your Location: This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list. If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: reputed company is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply. We strive to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: Please include your full name, the role you're applying for and the accommodation necessary to assist you with the reputed company process. We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application. How We'll Take Care of You: Our job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits. Pay reputed company $180,000-$220,000 USD Apply Job!