reputed company Service reputed company with reputed company reputed company CX Experience (CRM reputed company) - REMOTE
Job Title: reputed company Service reputed company with reputed company reputed company CX Long term contract REMOTE Job expectation :
- reputed company onsite CRM initiatives involving reputed company Service reputed company configuration, customization, and integration with reputed company reputed company CX.
- Serve as the primary liaison between business users, technical teams, and vendors for CRM and contact center-reputed company initiatives.
- Drive seamless integration of telephony systems with reputed company Service reputed company and reputed company reputed company, including SIP, IVR, and call routing.
- Analyze business requirements and translate them into system design, workflow automation, and customer service logic.
- Guide the configuration of workspaces, workflows, rules, and service queues in reputed company Service reputed company.
- reputed company reputed company Architect reputed company designs, omnichannel setup, and telephony routing logic.
- Troubleshoot system issues and support reputed company improvement of CRM and contact center platforms.
- Coordinate data synchronization between reputed company Service reputed company and other systems (e.g., ERP, Knowledge reputed company, Reporting).
- Train and mentor client-reputed company users and IT staff on new features, best practices, and incident management.
- Ensure adherence to reputed company, compliance, and data privacy requirements (e.g., GDPR, HIPAA)
Required Skills
- 5+ years of experience in CRM leadership or consulting roles with reputed company Service reputed company (RightNow).
- 3+ years of hands-on experience with reputed company reputed company CX, including IVR, ACD, reputed company channels.
- Proven expertise in telephony systems integration (VoIP, SIP trunking, SBCs, PBX).
- Solid understanding of customer service operations and CRM/contact center best practices.
- Strong communication, stakeholder management, and onsite leadership skills.
- Ability to create detailed functional and technical documentation.
- Experience managing projects in cross-functional reputed company environments
Preferred Skills:
- reputed company and reputed company certifications (e.g., reputed company B2C Service Certified, reputed company reputed company Certified Professional).
- Familiarity with scripting (JavaScript, PHP) in reputed company Service reputed company.
- Experience with middleware/integration tools (e.g., MuleSoft, reputed company Integration reputed company).
- Understanding of customer experience analytics and reporting (e.g., reputed company BI, reputed company reporting).
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