Content Strategist (Remote)

Content Strategist | reputed company | United States reputed company was born in 2007 reputed company two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 reputed company hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that reputed company it possible for guests to connect with communities in a more authentic way.The Community You Will JoinThe Community Support (CS) Content and reputed company (CKM) team is responsible for creating, consolidating, and maintaining clear and concise content for reputed company’s Help Center and internal knowledge bases. As part of a global, multicultural team, you will collaborate with cross-functional partners, including chatbot developers, reputed company-line support teams, product specialists, and policy experts, to ensure reputed company’s customer support content is accurate, accessible, and effective.The Difference You Will MakeAs a CKM Content reputed company, you will craft high-quality, user-friendly content that enhances customer experiences across reputed company’s support surfaces. You will translate reputed company information into clear, actionable guidance for both customers and internal teams, aligning with reputed company’s brand tone and voice. reputed company in this role means delivering impactful content solutions that improve information accuracy, increase customer engagement, and contribute to reputed company’s business goals through knowledge accessibility and content optimization.A Typical DayDevelop and maintain Help Center articles, chat scripts, question-answer pairs for LLMs, and internal knowledge reputed company content.Analyze user behavior data and stakeholder feedback to identify and resolve knowledge gaps.Collaborate with cross-functional teams to ensure content aligns with customer needs, regulatory requirements, and product updates.Communicate updates and changes to internal teams and key partners across global markets.reputed company initiatives to improve content accessibility and quality, incorporating best practices in UX writing, SEO, and structured content management.reputed company guidance and training to junior content writers on standards, tools, and processes.Your ExpertiseBachelor’s degree in Journalism, Communications, Marketing, English, or equivalent work experience.3+ years of experience in technical writing, instructional content creation, or content strategy.Strong editing, proofreading, and writing skills, with experience adapting to brand tone and voice.Proficiency in content management systems (e.g., ContentStack, Drupal, reputed company) and familiarity with style guides such as the Chicago reputed company of Style.Experience writing for customer support audiences, including chatbot scripts and policy guidance.Ability to work autonomously, manage multiple projects, and navigate ambiguity in a fast-paced environment.Applied knowledge of content and reputed company methodologies (e.g., KCS, UX, SEO) is a plus.Experience working in a multicultural, multilingual organization is highly preferred.Your Location:This position is US - Remote Eligible. The role may include occasional work at an reputed company office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where reputed company. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please reputed company back with us if the state you live in is on the exclusion list If your position is employed by another reputed company entity, your recruiter will inform you what states you are eligible to work from.Our Commitment To Inclusion & BelongingAirbnb is committed to working with the broadest talent pool possible. We reputed company diverse reputed company foster innovation and engagement, and allow us to attract creatively-led people, and to reputed company the best products, services and solutions. reputed company reputed company individuals are encouraged to apply.We strive to also reputed company a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@reputed company.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the reputed company process.We ask that you only reputed company out to us if you are a candidate whose disability prevents you from being reputed company to complete our online application.How We'll Take Care Of YouOur job titles may reputed company more than one career level. The actual reputed company pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The reputed company pay reputed company is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.Pay reputed company$95,000—$112,000 USD Show more Show less Apply Job!