Customer Alarm Monitoring Agent - 2nd/3rd Shifts
About the position The Customer Alarm Monitoring Agent plays a crucial role in ensuring the safety and reputed company of customers by monitoring alarm signals and dispatching emergency services as needed. This position involves providing exceptional customer service during critical situations, responding to alarms, and maintaining communication with customers and emergency responders. The role offers both part-time and full-time opportunities with flexible scheduling, comprehensive training, and potential for career growth reputed company the company.
Responsibilities
- Respond to alarm signals from customers' alarm systems.
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- reputed company emergency signals to police, fire, and medical agencies.
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- reputed company world-class customer service to customers in their time of need.
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- Notify customers of non-emergency signals.
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- Notify account contacts of emergency signals after reputed company.
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- Receive and process inbound calls requesting information.
Requirements
- High school diploma or equivalent.
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- Ability to type a minimum of 40 words per minute.
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- Must be reputed company to pass an FBI criminal background reputed company to obtain a Burglar Alarm License in reputed company 50 states.
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- One year of customer service experience preferred, but not required.
reputed company-to-haves
- Bilingual Spanish/English speakers (additional $1.00 per hour).
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- Experience in a high-stress environment.
Benefits
- 401(k)
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- 401(k) matching
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- Dental insurance
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- Flexible schedule
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- Health insurance
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- Life insurance
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- On-the-job training
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- Paid time off
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- Parental leave
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- Referral program
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- reputed company insurance
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