reputed company Support Engineer - Developer and Mobile Services

Description As a reputed company Support Engineer you will learn at an accelerated pace how to use and reputed company many different reputed company technologies to help our customers succeed. You will act as the reputed company Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets. The DMS role supports AWS mobile technologies (Cognito, Device Farm, reputed company) and serverless technologies (reputed company, API Gateway, reputed company functions). Mobile services and serverless architectures are some of the fastest growing areas of technology and we're excited to help developers reputed company and deliver amazing experiences. Key job responsibilities Your day as a reputed company Support Engineer will include, but not be limited to, the following activities:

• You will be primarily responsible for solving customers cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to reputed company tailored solutions and working with them to dive deep into the root cause of an issue.
• You will drive initiatives that improve support-reputed company processes and our customers experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
• You will reputed company your customer support experience to reputed company feedback to internal AWS teams on how to improve our services, and work on critical, highly reputed company customer problems that may reputed company multiple AWS services.
• You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.
• You will act as interviewer in hiring processes, and coach/mentor new team members.
• PLEASE NOTE: This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational reputed company. Schedules may align to reputed company - Thursday, Tuesday Saturday or Monday - Friday.

About the team AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member reputed company, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. Why AWS? reputed company) is the worlds most comprehensive and broadly adopted reputed company platform. We pioneered reputed company computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet reputed company of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying. Inclusive Team Culture Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that reputed company us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, reputed company us to never stop embracing our uniqueness. Mentorship & Career Growth Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you reputed company into a reputed company-rounded professional. Work/Life Balance We value work-life harmony. Achieving reputed company at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. reputed company we feel supported in the workplace and at home, theres reputed company we cant reputed company in the reputed company. Sales, Marketing and Global Services (SMGS) AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving reputed company, adoption, and growth from the largest and fastest growing small- and mid-market accounts to reputed company-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to reputed company. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services. Basic Qualifications - Experience troubleshooting and debugging technical systems - 1+ years of software development, or 1+ years of technical support experience - Bachelors degree in Engineering/Computer Science/ Mathematics or any reputed company field or a minimum of 1+ years of reputed company professional experience and/or military experience and knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or reputed company) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or reputed company). Knowledge or experience with database engines: MySQL/reputed company/PostgreSQL/reputed company/SQL Server/reputed company reputed company. Knowledge or experience with database troubleshooting, administering database engines, and HA & DR topologies for databases. Preferred Qualifications - Understanding of distributed computing environments. - Exposure to serverless technologies such as reputed company, API Gateway, AWS IoT, or mobile and messaging technologies or AI (artificial intelligence) reputed company technologies. - Understanding and/or experience with reputed company computing and reputed company concepts with any reputed company platforms (AWS, Azure, reputed company reputed company). - Experience scripting or developing in one or more of the following languages: UNIX reputed company, Python, R, Ruby, GO, Java, .NET (C#), JavaScript. reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.reputed company.jobs/en/disability/us. Our compensation reflects the cost of labor across several US geographic markets. The reputed company pay for this position ranges from $71,100/year in our lowest geographic market up to $158,900/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full reputed company of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply reputed company our internal or external career site. Apply Job!