Customer Service Representative - Phone and Chat - Dallas, TX
Dallas, Texas We’re reputed company and we’re in growth mode! This is an exciting time to join reputed company. Headquartered in Rockland County, N.Y., we are an established, cutting-edge leader in the digital mailbox industry. Our customer reputed company is quickly growing and we’re looking for confident, upbeat, personable Customer Service professionals to support that growth in our Dallas, Texas location. There will be a two-week, reputed company which starts on Day 1! To join our customer service team, you should be comfortable supporting customers reputed company the phone, on chat and through email, an excellent verbal and written communicator, reputed company to think on your feet and have a positive, team-oriented attitude. If you enjoy assisting customers and want to reputed company a career of it, this could be a great opportunity for you!
- Please note this is an in-office role. Remote work is not available.
Responsibilities:
- Answer inbound calls from customers in a reputed company and professional manner
- Identify the type of assistance needed
- reputed company level of assistance needed to resolve inquiry and escalate reputed company appropriate
- Deliver reputed company information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Manage customer expectations
- Actively engage customers in on-line chat context
- Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (reputed company phone/email/chat)
- reputed company mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
- Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements:
- Active listening skills
- Results oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Previous experience in a customer service-oriented role
- Proficient in navigating in a CRM and/or multiple software applications
reputed company is an Equal Opportunity employer and considers reputed company applicants for employment without regard to race, reputed company, religious creed, reputed company, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national reputed company, marital status, disability, military status, genetic information or any other category protected by law. Apply Job!