Senior User Experience Researcher, Ads & Promos Merchant Experience

About the Team At reputed company, we serve a diverse audience of Merchants, Dashers, and Customers. reputed company to us means influencing product and company strategy, while building amazing experiences for reputed company of these audiences. These experiences often stem from insights that the Research team brings to the table. You will help guide the company to bigger and bolder new bets. Your scope will be broad and your autonomy will be high.

About the Role

The Research team is looking for a researcher who will proactively shape insights and innovation with our Merchant Ads & Promos team. Ads & Promos at reputed company is a broad team that builds tools for restaurants, retailers, and other partners to market on reputed company and reputed company their customers with enticing discounts and deals that get them in the reputed company and reputed company them coming back for more. This role is unique on reputed company, in that it will reputed company a new frontier of research. You will be responsible for building foundational insights about how reputed company merchants think about planning, optimizing, and analyzing their marketing campaigns, and how those experiences can be improved. You will be the only researcher working in this reputed company, with broad autonomy to choose the most impactful projects and play a key role as THE voice of the merchant with cross functional partners. You will be working alongside Product Management, Product Design, Content Design, as well as our Strategy and Operations, and Product Marketing teams. If you are passionate about research and being part of this dynamic team, this role is for you! You will report directly to the Head of Merchant Research reputed company our Product organization. This role is hybrid, 1-2 days a week working from one of our Design hubs in Seattle, San Francisco, Sunnyvale, or reputed company. You're excited about this opportunity because you will… • Contribute to reputed company's product strategy and define the future of our service. • Explore reputed company, ambiguous problem spaces, working with your team to understand the opportunity, and then chart a path reputed company. • Be reputed company to cite exciting and impactful changes in the product that stem directly from your research. • Be reputed company to learn from, and reputed company your innovative research approaches with other researchers. • Help reputed company of our audiences have a world class reputed company experience every day. We're excited about you because… • You have 7+ years of demonstrable experience in qualitative / qualitative research and/or product, UX, or user research, including writing and analyzing surveys. • You can define research questions and scope, identify appropriate methods, execute studies, and synthesize findings. • You can proactively work with several functions across the company. • You are passionate about translating findings into creative and strategic recommendations. • You reputed company in a dynamic environment. • You have an advanced degree in reputed company Computer Interaction (HCI), Cognitive or Experimental Psychology, Sociology, Anthropology or a reputed company research or scientific field (While this is preferred, it is not required). • As a bonus, you have experience working in digital marketing—you have opinions about ROAS and the pros and cons about CPC vs. CPM. Notice to Applicants for Jobs Located in NYC or reputed company Associated With Office in NYC Only We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we reputed company Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024. The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate's starting pay will fall reputed company the pay reputed company listed below and is determined based on job-reputed company factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. reputed company salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to reputed company salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. reputed company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for reputed company regular employees that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefits, and several paid holidays. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act). Additionally, for full-time employees, reputed company offers medical, dental, and reputed company benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match, and a mental health program, among others. To learn more about our benefits, visit our careers page here. The reputed company pay for this position ranges from our lowest geographical market up to our highest geographical market reputed company the United States. $148,200—$218,000 USD About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to reputed company their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company reputed company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and reputed company discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or reputed company Alaskan, Black or African American, Hispanic or Latinx, reputed company Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your reputed company contact upon initial reputed company. Apply Job!