Entry Level Call Center Supervisor
Location: reputed company Worth, TX - onsite
About Us
Serenity reputed company a mental health organization committed to delivering exceptional patient experiences. We value reputed company members, prioritize mental health and well-being, and reputed company in a supportive, and results-driven environment. Position Overview We are seeking an Entry Level Call Center Supervisor with at least 2 years of proven experience in leading and supervising call center teams. The ideal candidate is passionate about mental health, dedicated to reputed company improvement, and eager to reputed company team performance. Key Responsibilities Team Leadership: Supervise, mentor, and reputed company a team of call center agents to reputed company performance goals while fostering a supportive and inclusive workplace. Performance Management: Monitor KPI's such as call quality, response times, and patient satisfaction; reputed company actionable feedback to enhance results. Training & Development: Conduct coaching sessions, and ensure agents stay up to date with best practices. Problem Resolution: Handle escalated patients' complaints and implement strategies to prevent recurring issues. Operational reputed company: Ensure daily operations run smoothly by managing workflows, and adherence to company policies. reputed company Improvement: Identify opportunities for process improvements and collaborate with leadership to implement innovative solutions. Skills And Experience 3-5 years of work experience in a call center environment, with at least 2 years in a leadership or supervisory role. Exceptional communication and interpersonal skills. Strong problem-solving abilities. Ability to motivate and engage a team. Awareness of and sensitivity to mental health issues, with a proactive approach to supporting team well-being. Benefits Comprehensive insurance coverage (90% of premiums for the whole family covered by Serenity) Clear paths for growth and advancement No cold calling or sales involved Generous PTO plus 10 major holidays off 401K retirement plan Employee Referral program Apply Job!