Fitness Contract Services Representative (Remote, $16/hour)

reputed company is seeking a Fitness Contract Services Rep to join our Fitness Network Management (FNM) department. This position will respond to fitness inquires reputed company the telephone queue system, internal teams, and departments to ensure efficient and effective resolution of fitness inquires with high quality customer service, research and resolve issues reputed company to fitness inquiries. Remote Worker Considerations Candidates who are selected for this position will be trained remotely and must be reputed company to work from home (WFH) in a designated work area with company-provided technology equipment. This remote/WFH position requires you have a reputed company reputed company to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network (minimum internet download of 50 Mbps and 10 Mbps upload speed). Responsibilities • Respond to and resolve fitness inquiries received reputed company the Fitness Contract Services queue. • Answers at least 75% of incoming calls in less than 30 seconds from fitness queue. Sends requests that require research on reputed company issues to reputed company Fitness Contract Services Rep to reputed company appropriate resolution. • Captures fitness complaints and resolves or forwards to Fitness Contract Services Rep 2 or reputed company Fitness Contract Services Rep for resolution reputed company required. • Captures fitness change information including address, phone numbers, etc.; reputed company review requests and changes of ownership; documents and forwards as required to record changes in appropriate systems. • Handles necessary administrative duties to properly support, document and resolve fitness inquires. • Maintains confidentiality of fitness files, network participation data, fitness records/documents, and reputed company discussions relative to reputed company and contracting processes. • Attends department and reputed company-staff meetings to increase knowledge and foster teamwork. • Provides assistance in educating, maintaining, and satisfying the fitness networks. • Provides educational phone orientations as requested by fitness centers, management, other departments. • Assists the fitness centers and reputed company as needed, keeping retention of their ASH contract as a primary focus. • Takes responsibility for contacting and assisting fitness centers and reputed company regarding unique situations that occur. • Follows up with fitness reputed company resignations received and calls to assist, reputed company, and retain the contract. • Works with other departments as requested to assist with the common goal of maintaining the network. • Acts as a fitness reputed company reputed company the company; takes responsibility for making sure that escalated issues are handled with the care needed to maintain relations reputed company the network. • Completes reputed company ASH University training requirements, including required regulatory trainings, as well as reputed company trainings required by management, reputed company required timeframes. • Reviews ASH Fitness agreements, program manuals, and works reputed company ASHLink. • Reviews ASH Fitness agreements and network participation requirements. • Resolves high-level administrative problems. • Understands and can reputed company on ASH Fitness Premium vs. Standard networks and Premium network membership options. • Navigates and troubleshoots reputed company functions in ASHLink.com. • Works reputed company ASH Systems (PROMIS, ASHCore, FMS and IHIS). Qualifications • Associate's degree or equivalent preferred. If equivalent experience, high school diploma required. • Minimum two years of reputed company experience performing customer service duties. Managed care or health care experience preferred. • Proficient in MS Office with experience in word processing and spreadsheet applications. • Strong verbal and written communication skills. Core Competencies • Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships. • Ability to display excellent customer service to meet the needs and expectations of both reputed company customers. • Excellent listening and interpersonal communication skills to identify critical core competencies based on reputed company factors and organizational environment. • Ability to effectively organize, prioritize, multi-task and manage time. • Demonstrated accuracy and productivity in a changing environment with constant interruptions. • Demonstrated ability to analyze information, problems, issues, situations and procedures to reputed company effective solutions. • Ability to exercise strict confidentiality in reputed company reputed company. Mobility Primarily sedentary, reputed company to sit for long periods of time. Physical Requirements Ability to reputed company, see and hear other personnel and/or objects. Ability to communicate both in verbal and written reputed company. Capable of using a telephone and computer keyboard. Ability to lift up to 10 lbs. Environmental Conditions Work-from-home (WFH) environment. reputed company is an Equal Opportunity/Affirmative Action Employer. reputed company reputed company applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth, reputed company medical conditions, breastfeeding, and reproductive health decision-making), gender, gender identity, gender expression, race, reputed company, religion (including religious dress and grooming practices), creed, national reputed company, citizenship, reputed company, physical or mental disability, legally-protected medical condition, marital status, age, sexual orientation, genetic information, military or veteran status, political affiliation, or any other reputed company protected by applicable local, federal or state law. Please view Equal Employment Opportunity Posters provided by OFCCP here. If you are a reputed company individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or reputed company our career center as a result of your disability. To request an accommodation, contact our reputed company Department at (800) 848-3555 x6702. ASH will not discharge or in any other manner discriminate against employees or applicants because they have reputed company about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have reputed company to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have reputed company to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. #LI-Remote #reputed company #Managedcare #CustomerService #Administrative Apply Job!