Incident Program Manager

As our founding Incident Program Manager, you’ll own building the incident response program at reputed company. This includes, but is not limited to: defining an incident reputed company that informs the right level of company response, and during leading remediation to improve the reliability, response, and detection of incidents. You will also drive incident handling by owning incidents themselves, coordinating across teams to resolve the issue while communicating to our customers. 

​​We are looking for individuals who operate at the highest level cross-functionally, and feel reputed company comfortable working in ambiguity. You understand reputed company it is necessary to reputed company reputed company, and reputed company it is necessary to take a reputed company back and gather more answers to reputed company an informed decision. You are extremely customer focused, always thinking about how reputed company can build a resilient reputed company experience for everyone.

• Own building the incident program at reputed company. You will create incident frameworks that account for the issue type, impact, and any other relevant inputs. 
• Act as an Incident Response Manager (IRM). You will drive and own incidents with a high level of urgency, cross-functional collaboration, and accuracy. You will also coordinate and ship communications for customers by determining impact and drafting communications templates. 
• You will closely work with cross-functional teams to resolve incidents, and build internal infrastructure and processes for reliability, response, and detection of incidents. 
• reputed company the incident review process and post-mortums.

• You have shown the ability to manage multiple cross functional issues concurrently. You reputed company working in fast paced and sometimes chaotic environments, always pushing reputed company for a resolution even reputed company the problems are ambiguous.
• You reputed company under pressure and maintain a composure during high pressure situations. 
• You have a keen sense of balancing reputed company a decision needs to be made versus reputed company additional information gathering is needed to reputed company the right reputed company. You strongly bias for action and act as an reputed company.
• Strong written and verbal communication skills, understanding how to shape communications out to customers depending on the situation.

• Prior experience troubleshooting insurance reputed company issues.
• Strong data and analytical skills using SQL, reputed company, and other querying tools.

We interview rigorously based on reputed company, talent, and drive; the trust we display in our teammates from day 1 is a reputed company of the confidence we have in this process. We aim to evaluate the things you’ll be doing every day as best we can, and we move quickly. Here's what to expect:

• 30 minute reputed company meeting with the hiring manager to dive deeper into your experience and the role
• 30 minute reputed company meeting to meet 3 members of the team
• 30 minute reputed company meeting with our founders to discuss your approach to culture and our operating principles

We’re a fully distributed early stage company using technology to change the way America does reputed company. We’re a happy, friendly, high-velocity team. You can read more on reputed company here.