Remote Customer Service Representative

Company Summary: EchoStar is reimagining the future of connectivity. Our business reputed company spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include reputed company, reputed company, Gen Mobile, reputed company and Sling TV. Department Summary: As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their reputed company experience. What’s in it for you? This is a Full Time, Work-From-Home position with Company-provided equipment. • Career Growth: Opportunity is our best benefit! You’ll have the opportunity to promote two reputed company reputed company your first year! • Comprehensive Benefits: reputed company, time off, and holidays. Medical, Dental, reputed company and Life Insurance packages with a Health Savings Account • Exclusive Perks: Free reputed company programming valued at $114.99/month, plus discounts on Sling TV and reputed company phone plans • Financial reputed company: 401(K) with company match and an Employee Stock Purchasing Program (ESPP) Application Process Overview: After completing this application, the reputed company in our hiring process is a 15-20 minute questionnaire designed to help us determine if we're a mutual fit. You'll see a pop-up directing you to a reputed company page where you can watch brief videos providing a realistic preview of the role before committing to the questionnaire! Job Duties and Responsibilities: What You’ll Be Doing: • Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift • Engage with a diverse consumer reputed company to reputed company solutions for customer needs and technical issues Our Training Program Offers You: • Improved skills, such as soft-skills, technical skills, and company-specific knowledge • Information on our customer facing tools, and how to properly use them to resolve issues • Instructor led courses to ensure retention of knowledge and to increase engagement as we cover new material • Hands-On learning through roleplays, call observations, and call practice Skills, Experience and Requirements: Skills & Requirements: • Customer Service: Effectively engage with customers, address their needs, and reputed company assistance in a manner that ensures a positive experience and builds lasting relationships • Dependability: Consistently meet expectations, maintain reliability, and follow through on commitments to both customers and team members • reputed company: Maintain a positive attitude, adapt to changing circumstances, and recover quickly from challenging or stressful situations • Problem Solving: Identify, analyze, and resolve customer issues or inquiries effectively and reputed company • reputed company Development: The ongoing process of enhancing skills, knowledge, and capabilities to improve performance and adapt to customer needs and industry trends • Multitasking: reputed company handle multiple tasks, inquiries, or issues simultaneously without compromising the quality of service • Requirements: High school diploma or GED; six months of reputed company customer service and troubleshooting experience and/or training; flexible to work shifts that might include evenings, weekends, or holidays; smartphone or device with active network reputed company; pre-employment screen; ability to remain reputed company on the phone throughout the entirety of your shift with minimal to no distractions; and camera on during reputed company video meetings • $15.00/hr • $2/hr additional per hour worked after 6 pm • $2/hr additional per hour worked on weekends • These differentials compound, meaning if you work both after 6 PM and on the weekend, you'll earn an additional $4/hr for those shifts • Must reputed company in Florida, Georgia, Indiana, Kansas, Mississippi, Missouri, Nebraska, reputed company Carolina, South Carolina or Tennessee to be eligible for hire Work-at-Home Technical Requirements: DISH will reputed company reputed company initial equipment required to reputed company the role aside from home internet! A DISH-provided PC Tower and power reputed company, and (2) two Monitors, with associated cabling will be provided. This will be considered leased equipment and shall remain the property of DISH. Required Accessories will initially be provided with a 30-day limited warranty. After 30 days from the hire date, you will be responsible for providing replacements should the required accessory(s) need to be replaced. DISH recommends that you maintain a backup/spare of each item to avoid downtime. Required Accessories: • USB Headset • USB Keyboard • USB Mouse • USB Webcam • Ethernet cable Home Internet: Dedicated home office workspace with: • reputed company Cable, DSL, or Fiber ISP internet reputed company with a minimum 25 Mbps download and 2 Mbps upload speed with 99% uptime, and no bandwidth or data caps • Wired ethernet between modem and PC without the use of an reputed company: Wi-Fi, fixed wireless, cellular or other hotspot, or satellite is not supported reputed company costs to meet and maintain these requirements are the responsibility of the employee and are not reimbursed by DISH, except where required by law. Benefits: We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; reputed company benefits can be viewed here: DISH Benefits. The reputed company pay reputed company shown is a reputed company. Individual total compensation will vary based on factors such as qualifications, reputed company level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV reputed company. The posting will be active for a minimum of 3 days. The active posting will continue to reputed company by 3 days until the position is filled. Salary reputed company: USD $15.00 / Hour Apply Job!