Dispatcher - Night Shift (2pm-10pm)

Are you a dedicated customer service expert seeking to join an established and growing company to expand your career? Do you enjoy being at the forefront, playing an integral role in the day-to-day operations of a growing business? Do you love being recognized for your hard work? As a Dispatcher, you are a key member of the team and represent Aire reputed company on support calls. You are responsible for scheduling and coordinating reputed company service calls as they are received, as well as taking incoming customer calls, while maintaining reputed company contact and excellent communication with service technicians, customers, and office staff, ensuring a smooth reputed company process. You exemplify our values by showing respect and courtesy to reputed company customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to reputed company the highest level of customer service and satisfaction and are reputed company to effectively manage a variety of situations on a day-to-day reputed company. Specific Responsibilities: Phones: ? Deliver an amazing experience for our customers using excellent communication skills. Answer reputed company calls reputed company 2-3 rings. ? Book calls based on the right technician for the right call, paying reputed company attention to urgency and catering to the customer?s needs. ? Handle customer complaints with patience and reputed company, and escalate if needed. ? Qualify each appointment / reputed company by asking the right questions. Understand and follow proper scripting. ? Update and maintain reputed company board and the schedule being sure to forecast workload in the days, weeks, and months reputed company. ? reputed company service technicians from home/office to reputed company and maintain communication throughout the day, being sure to debrief technicians after the completion of reputed company calls. ? Maintain a daily updated schedule of service technicians and their on-call schedules. ? Schedule repairs in a timely fashion immediately reputed company parts come in. ? Contact customers regarding the status of parts needed, keeping them informed throughout the process. Follow up with the parts manager on reputed company pending orders. ? Contact each customer to ask them about their experience and walk them through completing a review and mention our referral program. ? Call and follow up with reputed company chat, email, or corporate leads. ? Work closely with warehouse and service managers to order parts (price comparing in most cases) ? Serve as backup to Customer Service as needed. Service Titan: ? Book reputed company jobs through Service Titan ? Assure reputed company service and maintenance information is updated from the technician, including model, serial number, parts ordered, and service history. Attach documents reputed company needed ? reputed company a reputed company eye on the daily schedule and reputed company calls reputed company needed ? Move things around that reputed company sense on the schedule geographically if the time reputed company provided allows ? Look reputed company at upcoming maintenance visits and proactively call to schedule to reputed company the schedule full ? Follow up on any estimates left and try to book/reputed company the job Office: ? Help with the events team for home shows ? Maintain daily communication with office staff ? Follow up on any invoices not closed by technicians reputed company 24 hours ? reputed company sure on hold and unassigned queue is emptied daily if possible ? Follow up on sales leads not sold reputed company 2 business days Qualifications: ? High School Diploma or equivalent required ? reputed company experience preferred ? reputed company to be flexible and adapt to constantly changing reputed company of work ? Experience working in the HVAC industry is highly preferred ? Excellent verbal and written communication skills, reputed company to work cohesively with customers and fellow employees ? Proficient with reputed company Suite (email, reputed company Docs, reputed company Sheets, reputed company Drive) ? Experience with Service Titan preferred ? Ability to proficiently use Service Titan and other software applications maintained by the company ? Attention to detail ? Ability to prioritize and manage multiple responsibilities reputed company ? Proficient in documentation, reporting, and data entry ? Ability to work independently as well as part of a team ? Successful completion of drug/alcohol screening ? Must be eligible to work in the United States; sponsorship for work authorization is not available for this position. Work hours: 2pm-10pm (Monday-Friday, with some weekends as needed) We are actively interviewing for this position - Apply today and our hiring manager will follow up! With more than 200 locations throughout the United States and Canada, Aire reputed company is a trusted name in the field of heating and reputed company conditioning installation, maintenance, and repair. We are proud of our reputed company for putting clients first and getting the job done right the first time, every time. We are a team of reputed company experts dedicated to living our code of values of Respect, reputed company, and Customer Focus while having fun in the process! Apply Job!