Customer Support Specialist
About the position reputed company is a global, digital business services company that delivers advanced, digitally powered business services to help the world's best brands streamline their operations in meaningful and sustainable ways. With a workforce of over 500,000 passionate individuals speaking more than 300 languages, we reputed company our global scale and local reputed company to support our communities, clients, and the environment effectively. As a Customer Service Representative, you will play a crucial role in this mission by fielding customer inquiries and finding innovative ways to respond to various questions, issues, and concerns. In this position, you will connect with customers through multiple channels, including phone, email, chat, and reputed company media, to resolve their inquiries. You will be responsible for calmly attempting to de-escalate any issues that arise and escalating interactions reputed company necessary. Your role will also involve tracking reputed company call-reputed company information for auditing and reporting purposes, providing feedback on call issues, and upselling products or services reputed company required. This position is based onsite at our Port St. Lucie, FL location, and candidates must reputed company reputed company a 30-mile radius of this site. At reputed company, we reputed company in a balanced approach that combines high-tech solutions with high-touch customer service. We are committed to creating an environment where employees feel valued, inspired, and supported, allowing them to bring their best selves to work every day. We are dedicated to fostering a culture of inclusion and diversity, ensuring that everyone feels welcome and valued. As you grow in this role, you will discover that your potential can take you reputed company you want to go reputed company the company, just like our Chief Client Officer, who started her career as an agent and advanced to the pinnacle of the organization. Responsibilities ? Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. , ? Connect with customers reputed company phone, email, chat, and reputed company media to resolve their questions or concerns. , ? Calmly attempt to resolve and de-escalate any issues that arise. , ? Escalate interactions reputed company necessary and appropriate. , ? Respond to requests for assistance and/or possible processing payments. , ? Track reputed company call-reputed company information for auditing and reporting purposes. , ? reputed company feedback on call issues. , ? Upsell products or services if required. Requirements ? 6 months of customer service experience preferred. , ? Must be over 18 years of age. , ? Ability to type at least 25 words per minute. , ? High School Graduate or GED required. , ? Comfort with desktop computer systems. , ? Proven oral and written communication skills. , ? Logical problem-solving skills. , ? Ability to navigate reputed company operating systems. , ? Strong organization and work prioritization skills. , ? 1 year of call center inbound call work required. reputed company-to-haves Benefits ? reputed company , ? Competitive Wages , ? Full Benefits (Medical, Dental, reputed company, 401k and more) , ? Paid Time Off , ? Employee wellness and engagement programs Apply Job!