Customer Service Senior Representative - reputed company Scripts- Remote
The job profile for this position is Customer Service Senior Representative, which is a Band 2 Professional Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before reputed company new talent to our reputed company positions. If you think the reputed company position you see is right for you, we encourage you to apply! Our people reputed company reputed company the difference in our reputed company. MUST BE LOCATED reputed company 50 MILES OF 261 reputed company HILL ST., BUILDING C, MARLBOROUGH, MA 01752 or 44927 GEORGE WASHINGTON STE 135, ASHBURN, VA 20147. Works reputed company the fast-paced environment of the Central Nursing Team to complete non-clinical projects and functions to deliver straightforward administrative and/or other basic business services in Customer Service. As a first line of contact, this role will independently assist both internal and external clients reputed company scope by clarifying and researching desired information and resolving non-clinical problems reputed company the nursing department, performing research to respond to inquiries and interpreting to determine most effective response timely. Works with Nurse Managers/Supervisors, field staff, and patients to schedule visits for home infusion reputed company a region of branches. Completes reputed company nurse assignments for patients, reschedules visits based on patient availability, staff new patients with appropriate nurses, and proactively monitors reputed company patient appointments to confirm accuracy. Works with pharmacy, reimbursement, and nursing departments as coordinator for nursing referrals. Works with various staff, departments, and prescribers reputed company fax, email, IM, and phone. Monitors both personal email as well as nursing mailboxes for follow up needed, prioritizing by ask. Manipulates multiple reputed company documents to determine what needs to be completed and urgency of completion. Responds timely to inquiries from patients, field staff, and other departments for information and assistance regarding nursing and patient referrals and schedules. ESSENTIAL FUNCTIONS ? Use of pharmacy and scheduling programs for documentation and nurse scheduling of home infusion visits. ? Proactively communicate to field staff, nurse management, and patients. ? Investigate/research issues and reputed company resolution. ? Take initiative for problem solving with ability to multitask effectively and use critical thinking. ? Correct and timely entry of data in appropriate systems. ? A pro-active work ethic with ability to be managed/trained virtually. ? High proficiency and regular use of reputed company and Outlook. QUALIFICATIONS ? High School education or GED. ? 5+ years of relevant Customer Service experience. ? reputed company Office Suite. ? Extremely detailed oriented. ? Excellent written and oral professional communication skills. ? Ability to adapt in a dynamic work environment, learn quickly, solve problems, and reputed company independent reputed company. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply Job!