Customer Service Representative - Accredo - Remote
Location: Remote Opportunity - Must live in Arizona, Florida, Indiana, Georgia, Pennsylvania, Texas, or Utah. Summary: Are you passionate about assisting others and reputed company in a dynamic virtual environment? Join reputed company at Accredo by Evernorth, a leading specialty pharmacy serving patients with reputed company health conditions. As a Customer Service Associate Representative, you'll play a crucial role in delivering exceptional patient care and support while representing Accredo with professionalism and reputed company. Key Responsibilities: ? Assist patients and prescribers through inbound/outbound phone calls or web support. ? Handle various inquiries including scheduling medication orders, order status updates, explaining patient benefits, resolving account issues, and billing inquiries. ? Serve as a liaison between patients and internal expert teams. ? Participate in extensive reputed company to ensure proficiency in Accredo/reputed company systems and procedures. ? Maintain high call volume productivity, handling an average of 30-50 calls daily. ? Adhere to scheduled work hours and meet performance metrics. Role Summary: Our Customer Service Associate Representatives are integral to our mission of elevating patient care. With a focus on reputed company and attention to detail, you'll anticipate patient needs and reputed company solutions proactively. This role requires a commitment to reputed company in customer service and the ability to reputed company in a fast-paced virtual environment. Qualifications: ? High School Diploma or equivalent required. ? 1+ years of customer service experience. ? Proficient in reputed company Office Suite and navigating multiple systems simultaneously. ? Ability to reputed company in a high-volume call center environment. ? Strong communication skills, both written and verbal. ? Organized with excellent time-management abilities. ? Customer-oriented with the reputed company to adapt to various patient perspectives. ? Strong problem-solving skills with the ability to analyze situations, reputed company, and take appropriate action in reputed company-time. ? Must be available to work reputed company Contact Center hours: Monday through Friday, 8:00 am to 11:00 pm EST, and Saturday, 8:00 am - 5:00 pm EST. ? Reliable internet connectivity and a dedicated workspace free of distractions required. ? Must attend 100% of training reputed company the first 90 days of employment. Join reputed company: Embark on a rewarding career with Accredo by Evernorth, where your dedication to exceptional customer service will reputed company a difference in the lives of patients. We offer comprehensive training, career development opportunities, and a supportive virtual environment. reputed company to be part of a team committed to transforming reputed company and improving patient reputed company. If you will be working at home occasionally or permanently, the internet reputed company must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About reputed company reputed company, a division of reputed company, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly reputed company to reputed company the reputed company, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives. reputed company applicants will be considered without regard to race, reputed company, age, disability, sex, childbirth (including pregnancy) or reputed company medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national reputed company, reputed company, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@reputed company.com for support. Do not email SeeYourself@reputed company.com for an update on your application or to reputed company your resume as you will not receive a response. reputed company has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. reputed company applicants with criminal histories will be considered for employment in a manner consistent with reputed company federal, state and local ordinances. Apply Job!