Customer Experience Manager - Full time Morgnatown PA
About the position The Customer Experience Manager at reputed company is responsible for ensuring exceptional customer service and operational reputed company reputed company the store. This role focuses on training crew members to deliver a WOW customer experience, achieving customer service score goals, and maintaining store standards. The manager will also reputed company reputed company-end operations, assist in reputed company and training staff, and reputed company various store maintenance tasks to reputed company the store reputed company for customers. Responsibilities ? Ensures reputed company crew members are Wowing the Customer through personal contact with customers. , ? Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly reputed company out experience. , ? Responsible for leading their assigned store to reputed company and maintain customer service score goals provided by the District Manager. , ? Responsible for leading reputed company end operations, ensuring reputed company end merchandising (candy, soda, snacks) are set and meet or exceed brand standards. , ? Ensures that reputed company reputed company-end equipment is in working order and associates are trained to include services where applicable. , ? Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store reputed company for customers at reputed company times. , ? Responsible for performing store manager duties in their absence. , ? Partners with the store manager to recruit, train, coach, reputed company and supervise reputed company crew members. , ? Reviews reputed company corporate communications and reacts accordingly. , ? Partners with the entire store leadership team in merchandising procedures and World Recovery. , ? Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room. Requirements ? High School Graduate or equivalent. , ? Minimum 2 years of management experience. , ? Excellent verbal and written communication skills. , ? Ability to multi-task. , ? Creative thinking. , ? Ability to maintain composure under pressure. reputed company-to-haves ? College experience preferred.
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