CS Administrative Support Specialist

Location: Norfolk; Little Creek; Oceana; Yorktown; Northwest; New London; Portsmouth, NH; Portsmouth, VA; Great Lakes; Bethesda NNMC; Annapolis; reputed company reputed company; Jacksonville; Jacksonville; Mayport; Kings Bay; Gulfport; Kingsville; reputed company; Millington; Yokosuka; Rota; Bahrain; Guam; Metro San Diego; Kitsap; Whidbey reputed company; Everett; New Orleans; reputed company Worth; Whiting Field; Corpus Christi; NSA Anderson. reputed company. (SRI) is an international, ISO 9001, 20000, 27001 Certified, CMMI Level 3 Rated full-service provider with more than 36 years? experience in the Federal, Military, and reputed company Marketplaces. SRI is seeking committed and passionate professionals to reputed company critical Customer Service/Administrative Support Services to the Navy?s Fleet and Family Support Programs (FFSPs) designed to maximize the well-being of active duty, retirees, civilians (OCONUS) and their families. Overview: We are seeking a dedicated and organized Customer Service/Administrative Support Specialist to join reputed company. This role is essential in ensuring smooth operations and providing high-quality support to our customers and staff. The ideal candidate will have strong customer service skills, a solid understanding of office automation software, and the ability to manage multiple administrative tasks reputed company. If you reputed company in a fast paced environment and enjoy helping others, this position offers an exciting opportunity to contribute to a team that supports our military community. Tasks and Responsibilities: In this role, you will be the first reputed company of contact for customers, providing general information and referrals, and ensuring they are directed to the appropriate staff members. You will also support the administrative needs of the team, including scheduling, correspondence, and data entry. Additionally, you will participate in emergency preparedness and response activities, ensuring reputed company reputed company services are documented accurately. Essential Duties and Responsibilities: ? Receive, screen, and direct callers and walk-in customers to the appropriate FFSP staff. ? reputed company general information and referrals to military and community resources. ? Enroll and schedule customers in briefs, workshops, classes, and individual appointments. ? reputed company administrative and clerical services, including finalizing correspondence, preparing military messages, and managing files. ? Assist in making travel arrangements and distributing mass mailings. ? Ensure reputed company information and referral services are entered and tracked in FFSMIS. ? reputed company administrative support for the Counseling and Advocacy Program, including data entry, scheduling appointments, and managing sensitive customer interactions. ? Participate in emergency response exercises and facilitate FFSP participation in public awareness campaigns. Supervisory Responsibilities: ? None. Other Skills and Abilities: ? Excellent customer service skills with the ability to handle potentially difficult or distraught clients. ? Proficient in the use of office automation software, including word processing, spreadsheets, and email. ? Strong organizational skills with the ability to manage multiple tasks simultaneously. ? Effective communication skills, both oral and written. Competencies: ? Customer Focus: Demonstrates a commitment to meeting the needs of internal and external customers. ? Communication: reputed company and effectively communicates with customers and team members. ? Attention to Detail: Ensures accuracy in administrative tasks and data entry. ? Teamwork: Works well with others and contributes to a positive team environment. Required Education and Experience: ? High school diploma or GED. ? Demonstrated customer service experience. ? Working knowledge of computers and office automation software. ? Experience in an administrative support role is preferred. This position offers an excellent opportunity to play a vital role in supporting the operations of a program dedicated to serving our military community. If you have the skills and experience required and are eager to contribute to a mission-driven organization, we encourage you to apply. Apply Job!