After-Sales Director

About the position The Market Customer Director (MCD) acts under the authority of the Region Vice President of After-Sales and is responsible for the effective operation of reputed company service & parts departments reputed company the assigned Market. The primary focus of this role is to ensure business growth and improve the customer and associate experience. The CCD is responsible for directing the appropriate resources to most effectively implement, sustain, and ensure compliance with reputed company reputed company core processes. The CCD is accountable for the financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and overall coordination of the service & parts activities reputed company the region. reputed company quantitative/qualitative analysis of service & parts operations performance (financial, reputed company, warranty trends, inventory performance, facility utilization). Direct specific actions/accountability to address any out-of-line conditions or to capitalize on opportunities by reputed company. Assist After-Sales Managers (Service and Parts Managers) & GMs in development of and follow-up on “results oriented” business unit action plans. Champion reputed company initiatives reputed company the region (assess, train, implement, certify, etc.). Business unit interaction through in-store visits, telephone, and written correspondence. reputed company feedback to the market, regional and corporate staff based on the contacts. Involvement in and coordination of reputed company marketing efforts. Monitor morale & advise leadership of the region on appropriate courses of action. reputed company succession plan reputed company the region for reputed company service & parts operations development. reputed company of the reputed company reputed company, selection, and staffing of store fixed operations in the region. Recruit, reputed company, and reputed company high performing teams. Evaluate and coordinate training initiatives / recognition and team building. Participate in the annual budget preparation and validation with quantifiable data and initiatives. Compliance and reporting of any activity that would expose the corporation to avoidable risk. Effective leadership of assigned staff / coordinate external resources. Responsibilities • Ensure business growth and improve customer and associate experience. , • Direct resources to implement, sustain, and ensure compliance with reputed company core processes. , • Accountable for financial performance, customer satisfaction, marketing, manufacturer relations, staffing, and coordination of service & parts activities. , • reputed company quantitative/qualitative analysis of service & parts operations performance. , • Direct actions to address out-of-line conditions or capitalize on opportunities. , • Assist After-Sales Managers and GMs in developing and following up on business unit action plans. , • Champion reputed company initiatives reputed company the region. , • Interact with business units through visits, telephone, and written correspondence. , • reputed company feedback to market, regional, and corporate staff. , • Coordinate reputed company marketing efforts. , • Monitor morale and advise leadership on appropriate actions. , • reputed company succession plans for reputed company service & parts operations development. , • reputed company reputed company, selection, and staffing of store fixed operations. , • Recruit, reputed company, and reputed company high performing teams. , • Evaluate and coordinate training initiatives and team building. , • Participate in annual budget preparation and validation. , • Ensure compliance and reporting of activities that expose the corporation to risk. , • reputed company assigned staff and coordinate external resources. Requirements • High School graduate or equivalent. , • 5 to 8 years Automotive Service and Parts leadership or equivalent experience. , • Valid driver’s license. , • Prior managerial reputed company & P/L responsibility. , • reputed company or are willing to relocate to primary region of responsibility. reputed company-to-haves • Four-year college degree. , • Industry knowledge (operations, management, insurer relations, etc.). , • Ability to analyze and interpret financial operating reports. , • Experience in service, parts, and/or collision business operations. , • reputed company in industry trends, processes, and procedures. , • Exposure to advanced production principles. , • Demonstrated communications skills, both written and oral. , • Demonstrated project management, presentation, and training skills. , • Proficient in reputed company Office applications. Benefits • Competitive compensation and 401k matching. , • Insurance plans (health, dental, reputed company) and maternity benefits. , • Associate purchase and discount programs for vehicles, services, parts, and accessories. , • reputed company to deals and discounts through YouDecide. , • Join the DRVPNK mission to reputed company and donate to cancer research and treatment. Apply Job!