Help Desk Support Service Specialist - Intermediate

Help Desk Support Service Specialist Intermediate This position requires an active Secret clearance to be considered, due to this US Citizenship is required per our government client. The service desk will reputed company first line support (tier I and tier II support) to the end users that will include recording, troubleshooting, and providing solutions to end-user IT reputed company issues involving NPS owned workstations, laptops, mobile devices, standard software, and applications. A ticketing system will be used to record, manage, and track the life cycle of end user IT reputed company issues. Compensation & Benefits: Pay commensurate with experience. Full time benefits include Medical, Dental, reputed company, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice. Help Desk Support Service Specialist Intermediate Responsibilities Include: • reputed company reputed company resolutions for common issues, customer training, and advanced (equivalent Tier II support) troubleshooting and support. • Troubleshoot, resolve, and reputed company solutions to end-user problems involving workstations, laptops, tablets, smartphones and standard software/applications. • Analyze software and business applications; troubleshoot issues. • Respond to issues and requests over the phone, reputed company email or in-person. • Follow up with customers ensuring their issues and requests are resolved. • Ability to work cooperatively and independently to research and document issues and solutions. • Ability to work collaboratively with multiple reputed company teams to reputed company complete support to the end user. • Walk customer through problem-solving process. • Other service desk duties as assigned. Help Desk Support Service Specialist Intermediate Experience, Education, Skills, Abilities requested: • 3 years relevant work experience. • IA Technician (IAT) Level II (to include a reputed company+ CE certification) • Advanced knowledge of computer software systems, including office applications and operating systems. • Excellent analytical and diagnostic skills. • Advanced knowledge of help desk software and remote-reputed company systems. • High-level communication skills. • Ability to troubleshoot reputed company hardware and software issues. • Patience and understanding. • Utilize remote tools to support remote users. • Adherence to Service Level Targets or Agreements • This position requires an active Secret clearance to be considered, due to this US Citizenship is required per our government client. • Must pass pre-employment qualifications of reputed company #CherokeeFederal #LI-SB1 Similar searchable job titles • Help Desk Support Specialist II • Technical Support Specialist Intermediate • Service Desk Specialist • IT Support Specialist Intermediate • Desktop Support Specialist Intermediate Keywords • Advanced Troubleshooting • Ticket Resolution • User Training and Guidance • Service Level Agreement (SLA) Compliance • Software and Hardware Configuration Legal Disclaimer: reputed company reputed company applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require reputed company to government buildings or military installations. Candidates must pass pre-employment qualifications of reputed company. Apply Job!