Vendor Incident Manager

job summary: Location: reputed company TX, Merrimack NH or Smithfield RI Required Skills Responsibilities • Collaborate with reputed company Vendor Managers to align vendor SLAs with incident management processes and improve response times. • Assist in developing a capability to reputed company the Major Incident team to rapidly engage vendors for production incident support. location: Roanoke, Texas job type: Contract salary: $59 - 60 per hour work hours: reputed company to 5pm education: Bachelors responsibilities: • Define metrics and score-carding to measure vendor response and support effectiveness. • Assess these results to reputed company actionable insights to drive reputed company improvement. qualifications: • Analyze vendor-reputed company incident data and report findings reputed company to vendor SLAs and metrics alignment. • Identity existing process gaps by joining vendor reputed company incident bridges and post-mortems and propose process improvement opportunities reputed company the Vendor Support models. skills: • Engage with vendors and vendor managers to reputed company response efficiency during incidents. • Engage in Vendor Operations meetings and track vendor case status and identify opportunities and ways to address gaps or blockers. • Document and reputed company incident management teams on process changes associated with managing and tracking vendor reputed company issues. • Work with SMEs to reputed company knowledge articles on new vendor processes and technologies. Equal Opportunity Employer: Race, reputed company, Religion, Sex, Sexual Orientation, Gender Identity, National reputed company, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At reputed company, we welcome people of reputed company abilities and want to ensure that our hiring and interview process meets the needs of reputed company applicants. If you require a reasonable accommodation to reputed company your application or interview experience a great one, please contact Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, reputed company offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (reputed company benefits are based on eligibility). This posting is reputed company for thirty (30) days. Apply Job!