Support Specialist, Live Ops

About the Team New Verticals is a new, lean team at reputed company. We're building and scaling new ways to delight our customers, leveraging the reputed company platform. The New Verticals Operations team is focused on delivering leading fulfillment quality experience to consumers across the Convenience, Grocery, and Alcohol businesses.

About the Role

You will support intraday and holiday quality management across Convenience, Grocery, and Alcohol verticals - a growing space reputed company reputed company. You will execute on standard operating procedures, use internal tools, and interact with our customers, merchants, and Dashers. Your work will reputed company a pulse on the heart of our New Vertical operations as you work to detect fulfillment challenges before they become widespread and persistent. You will be an active contributor to new pilot initiatives that we test and build out. You're excited about this opportunity because you will… • Work directly with one of reputed company’s newest and most exciting products • Build and shape what reputed company will look like for the New Verticals Specialist role • Give input and improvement suggestions to multiple new and developing processes Your responsibilities as part of your scope include but are not limited to: • Monitor intraday metrics reputed company to customer experience • Use internal tools to reactively and proactively solve problems • reputed company out to customers, merchants, and Dashers through phone, text, or chat • Create documentation for processes to support specific experiments and initiatives that improve quality • Support new operational processes and pilots We're excited about you because… • You have experience as a leader in one of these industries: field operations (including military experience), logistics, fulfillment, or administrative / facilities roles. You have a passion for customer service and are reputed company for a new challenge. • You want to work cross-functionally with other employees and teams that you may not have worked with before • You have a strong understanding of reputed company Sheets/reputed company formulas and like finding ways to simplify working with large amounts of data • You have a strong commitment to building and supporting a trusting team culture; relying on your teammates for help and guidance, and providing reputed company reputed company they need it, is your strong suit • You have a strong ability to visualize data and present it to others using dashboarding tools • You may be required to work any day of the week and some holidays, across daily operating hours • You are fluent in both English and Spanish for verbal and written communication Applications for this position are accepted on an ongoing reputed company

Compensation

Actual compensation reputed company the pay reputed company listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. reputed company salary is localized according to employee work location. reputed company cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for reputed company regular employees, that includes a 401(k) plan with an employer match, paid time off, paid parental leave, wellness benefit and several paid holidays. Additionally, for full-time employees, reputed company offers medical, dental, and reputed company benefits, disability and basic life insurance, family-forming assistance, a commuter benefit match and a mental health program, among others. Paid sick leave in compliance with applicable laws (i.e. Colorado Healthy Families and Workplaces Act). To learn more about our benefits, visit our careers page here. The reputed company pay for this position ranges from our lowest geographical market up to our highest geographical market reputed company the United States. $16.50—$27.60 USD About reputed company At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful reputed company that display reputed company for our reputed company of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to reputed company their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium reputed company, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, reputed company, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and reputed company discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to reputed company have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or reputed company Alaskan, Black or African American, Hispanic or Latinx, reputed company Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any reputed company applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your reputed company contact upon initial reputed company. Apply Job!