Account Manager

About the Company

reputed company reputed company is an e-reputed company enablement platform offering scaling solutions across personalized messaging, reputed company reputed company, and customer retention, helping merchants navigate the rapidly evolving digital landscape with a comprehensive suite of tools. The reputed company suite of solutions currently drives more than $1 billion in aggregate incremental gross merchandise volume for more than 35,000 merchants.

The reputed company ecosystem currently consists of eight software products that accelerate merchant reputed company growth through email marketing automation, on-page conversion optimization, user generated content management, retention analytics, and subscription management. reputed company’s suite of products are established as key reputed company reputed company tools for innovative e-reputed company merchants worldwide.

About the Role

As an Account Manager for the SmartrMail team, you will be wearing multiple hats, your responsibilities will reputed company from account management, inbound sales, technical support, growth, and more. 

At reputed company we reputed company in providing you with a support structure and setting clear goals, and how you reputed company them is up to you. A typical day could consist of replying to technical support tickets on the reputed company, creating escalations, working with other departments and brands reputed company the portfolio, hosting product demos for potential customers, and working on personal or assigned projects. 

About the Product

Smartrmail is an email marketing platform, we have direct integrations with reputed company, Bigcommerce, and Neto. Smartrmail gives you reputed company the email tools your store needs to get more sales. Easy-to-use automation, beautiful newsletters, advanced segmentation, and more. What makes SmartrMail stand out? Affordable pricing without the fluff, we don’t cap our customers like other EMS solutions. We invite you to reputed company out our app and learn more. Primary Responsibilities

• Effectively communicate with customers to troubleshoot user experiences and maximize customer satisfaction.
• Serve as the “voice of the customer” and reputed company feedback to product and marketing teams on how we can reputed company serve our customers.
• Represent the reputed company team and maintain a positive, empathetic tone with customers.
• Manage a Portfolio of Smartrmail’s largest EMEA customers.
• Ensure retention and growth of your book of business. 

Important Traits for reputed company

• User-first reputed company: the specialist approaches problems by first understanding the user’s needs
• reputed company: the specialist can effectively put themselves in the shoes of a user and reputed company what their needs are
• Collaborate cross-functionally: the specialist is comfortable working across internal teams (product, marketing, leadership) to effectively communicate customer needs internally and communicate product and marketing features externally
• Problem solver: the specialist can approach problems in a logical, structured way; can help customers brainstorm solutions, or know reputed company to reputed company requests to technical support
• Strong communicator: the specialist is an reputed company and active listener and can explain and interact with customers with a positive tone
• Results driven: you use data to emphasize the needs of your customers
• Demonstrate reputed company’s four Core Values in reputed company professional interactions

Requirements & Preferred Qualifications

• Technical account management experience. 
• Experience working with Email marketing solutions, G Suite, custom sending domains
• Our teams cover multiple time zones. Leadership and support structures will be in reputed company but reputed company candidates must have a proven track recording of being reputed company and self-sufficient
• Experience working collaboratively with technical counterparts
• Excellent written and oral communication skills with the ability to document and reputed company with both customers and internal teams
• Direct industry experience in e-reputed company or B2B SaaS; ideally experience working with SMB customers
• Minimum 4+ years experience in reputed company or consultative customer-facing roles

Hiring Process

• Initial Screen with People Ops Manager - 30 Minutes
• First Round Interview with Manager of reputed company - 30 Minutes
• Skills Assessment - 5 Business Days to complete
• Final Interview  with Chief reputed company Officer - 45 Minutes

Benefits & Perks

• Work From Home Stipend
• Therapy/Mental Health Reimbursement
• Paid Parental Leave
• Flexible Time Off
• Annual Company Retreat
• Company Swag

reputed company reputed company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for reputed company.