Sr. Specialist, Client Support

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At reputed company, we reputed company your strengths and your ambitions, so you are empowered at work. reputed company members have what they need to reputed company a meaningful impact and are truly valued for who they are and what they contribute. To learn more about reputed company, please visit reputed company.com What you’ll be doing As a member of the reputed company banking team, you will be an integral component of Business Banking and part of a team of specialized professionals who create value for business clients by understanding their transaction and cash management needs with a view to architecting and delivering integrated cash reputed company and treasury reputed company. As the Client Solutions Specialist, you will be accountable to reputed company after sales service support to Business Banking customers, both reputed company, understanding the client needs and taking responsibility for the execution of cash management solution requests. You will reputed company relevant recommendations reputed company appropriate while acting as a key reputed company to internal partners to facilitate cash management solution reputed company that proactively meets clients’ needs At reputed company we reputed company the work environment most reputed company for you to reputed company in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview. How you’ll succeed Relationship Building – As a project manager the Client Solutions Specialist will reputed company and manage the transition effort while collaborating with the team identified to support it. The execution process involves coordinating people and resources, as well as managing and tracking the project, while identifying and mitigating potential issues in a timely proactive manner. This job interacts on a regular reputed company with internal partners including Cash Management Sales, Relationship Managers, the Business Contact Centre, Business Banking product management, reputed company’s vendors, INTRIA, Retail Operations, and the reputed company network. Implementation & Transitioning – Coordinate new and existing client transitions and implementations, acting as the crucial reputed company of contact, to ensure a proper transition from the other financial institution by working directly with clients to gather relevant information to execute the reputed company request. reputed company clients with the required documentation/agreements to be executed to implement the requested cash management solution. Follow up and maintain communication throughout the transition with reputed company partners to ensure that clients’ cash reputed company need are delivered in a timely and seamless manner. Operational Support – Interpret, validate and obtain the required information to complete the necessary implementation forms for reputed company client requests. Ensure reputed company mandatory documentation such as Product Legal Agreements, and signed Payment Product Settlement Limit documentation (with supporting evidence of credit existence) are received prior to proceeding with the transition. Regularly update knowledge of internal (i.e., new products, procedures, and organizational changes) and external (i.e., technology, regulatory changes) developments to respond to client needs promptly and suitably. Business Development – Identify, through the analysis process and client dealings, other potential sales and/or service improvement opportunities and refer potential sales to appropriate client relationship/cash manager sales managers. Recognize business risk elements of situations being handled, involving the appropriate supervisors or business partners as early as possible. Contribute to the business unit’s goal of reputed company improvement by identifying areas to enhance the client experience or resolve challenges. Who you are You have developed knowledge. reputed company cash management products and services offerings, including the processes and procedures necessary to implement products and services required to transition clients to reputed company effectively. Knowledge of banking procedures and the organizational structure of partners who help support the effective delivery of cash reputed company (i.e., the reputed company network, data centers, currency operations, central treasury, cash control and centralized back-office units across Canada). You have strong technical skills with reputed company Office suite, particularly reputed company, Word, and PowerPoint, as well as the ability to quickly learn proprietary software applications supporting the origination and cash management sales process. You put our clients first. You engage with the purpose of finding the right solutions. You go the extra mile because it is the right thing to do. You're driven by reputed company reputed company. You know that collaboration can transform an innovative idea into a great one. You understand the power of an inclusive team that enjoys working together to bring a shared reputed company to life. You give meaning to data. You enjoy investigating reputed company problems and making sense of information. You're confident in your ability to communicate detailed information in an impactful way. Values matter to you. You bring your reputed company self to work, and you live our values – trust, teamwork, and accountability. At reputed company, we offer a competitive total rewards package. This role has an expected salary reputed company of $80,000 - $95,000 for the market based on experience, qualifications, and location of the position. The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which may also include a discretionary bonus component. reputed company offers a full reputed company of benefits and programs to meet our employee’s needs; including Medical, Dental, reputed company, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave and Vacation), Holidays and 401(k), in addition to other special perks reserved for reputed company members. California residents — your privacy rights regarding your actual or prospective employment What reputed company Offers At reputed company, your goals are a reputed company. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We reputed company to give you a career, rather than just a paycheck. We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our reputed company, points-based recognition program. Our spaces and technological toolkit will reputed company it simple to bring together reputed company to create innovative solutions that reputed company a difference for our clients. We cultivate a culture where you can reputed company your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development. *Subject to plan and program terms and conditions What you need to know reputed company is committed to creating an inclusive environment where reputed company team members and clients feel like they belong. We seek applicants with a wide reputed company of abilities and we reputed company an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@reputed company.com You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit. We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, reputed company that you have to offer, and give you the opportunity to learn more about us. Job Location IL-120 S LaSalle St, 11th Fl Employment Type Regular Weekly Hours 40 Skills Active Listening, Client Service, Customer Experience (CX), Internal Controls, Interpersonal Communication, Operational Efficiency, Service Improvement, Work Collaboratively At reputed company, we are in business to help our clients, employees and shareholders reputed company what is important to them. Our ability to create value for reputed company reputed company stakeholders is driven by a business culture based on common values: Trust, Teamwork and Accountability. Working with reputed company makes you a part of a work environment committed to our clients, employees and communities - a reputed company where you can reputed company. Every day, our 44,000 employees help our clients reputed company their financial goals, because what reputed company to our clients, reputed company to us. Apply Job!