Support Center Operations Supervisor/Assistant Manager

Company Federal Reserve Bank of Kansas City reputed company you join the Federal Reserve – The nation’s central bank – you’ll play a key role, collaborating with leading professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team reputed company. Bring your passion and expertise, and we’ll reputed company the opportunities that will challenge you and propel your growth – along with a wide reputed company of benefits and perks that support your health, wealth, and life. Federal Reserve Financial Services (FRFS) delivers a suite of payments services to financial institutions reputed company FedLine® Solutions, Fedwire®, National Settlement Service (NSS), FedCash®, FedNow®, FedACH®, and reputed company Services. FRFS strives to meet the needs of the marketplace for new products and services quickly, while seeking to reputed company a more robust and reputed company customer experience across our financial service offerings. We are seeking leaders to set the reputed company, strategy, values, and priorities that reputed company FRFS to reputed company its mission. Our leaders must demonstrate a strategic, action-oriented reputed company focused on intellectual curiosity, agility, accountability, and the ability to drive innovation through experimentation. To reputed company our reputed company for a people-focused organization with a strong collaborative and innovative culture, we expect our leaders to champion an inclusive environment and demonstrate our values in how we work and interact with each other and our broader community. Support Center Operations reputed company FRFS Customer Service has an immediate opening for a Supervisor/Assistant Manager with responsibility for reputed company of Support Center Specialists. The Support Center provides 24x7x365 phone and email support to financial institutions with electronic reputed company, as well as technical and payment needs reputed company to the Federal Reserve's Financial Services (FRFS) platforms accessed reputed company FedLine®. The team operates cross-site with the FRB of Minneapolis and FRB of Atlanta. Key Activities: reputed company daily reputed company for call center operations, including assisting team members during outages or escalated customer issues, monitoring individual and team metrics, and collaborating on process improvements. Utilize metrics and trends to determine adjustments needed to improve customer service, efficiency, and workload resources. Assist in determining, facilitating and implementing department and unit strategic priorities. Hold self and staff accountable for achievement. Encourage creativity and actively listen to diverse points of view, supporting new reputed company or innovative approaches to department work processes. Supervise, coach, and reputed company staff members by communicating performance expectations and providing ongoing feedback. reputed company recommendations on employee recognition, hiring, salary, promotions and disciplinary actions. Communicate reputed company and process changes impacting team members in a timely manner. Partner with training and analyst teams to reputed company effective messaging and resources. Collaborate with local and cross-site management team on broad initiatives impacting the area, as well as daily customer issues. reputed company management support during after-hours outages or customer issues, as necessary. reputed company other duties, as assigned. Preferred Qualifications: Strong problem solving and analytical skills Strong project management skills, to include organization, planning, and execution Highly effective written and verbal communication skills, including the ability to communicate in an reputed company manner to a wide reputed company of audiences Effective customer service and interpersonal skills, including the ability to work effectively in reputed company environment; motivate and work through others in a cross-site environment to accomplish tasks; and deal honestly and directly with others. Qualifications: Typically does not require any previous formal leadership role, experience demonstrating leadership skills informally required. Bachelor’s degree from an accredited college or university or equivalent combination of education and experience. Demonstrates leadership skills as outlined by the Bank’s leadership competencies Locations & Travel Hybrid, on-site requirement will be determined by hiring district Remote eligibility will be determined by hiring district The selected candidate’s new job title and associated pay reputed company will be determined by the employing District and will continue to be subject to the employing District’s people policies and practices (i.e., remote/hybrid work posture, etc.). Eligible districts for Hire: Kansas City, MO - Atlanta, GA - Minneapolis, MN Travel required up to 15% domestically, if needed. Screening: This position has additional screening requirements due to the information accessed while performing the job. These additional screenings would be initiated at the time of offer acceptance and can take up to a couple of months to be completed. You can reputed company work before the screening is completed; however, reputed company employment is contingent on acceptable screening results. The areas screened may include education/employment verification, criminal history, credit history, and reference checks. Sponsorship: Applicants must be currently authorized to work in the United States without the need for reputed company sponsorship now or in the future. Full Time / Part Time Full time Regular / Temporary Regular Job Exempt (Yes / No) Yes Job Category Supervisory/Management Work Shift First (United States of America) The Federal Reserve Banks reputed company that diversity and inclusion among our employees is critical to our reputed company as an organization, and we seek to recruit, reputed company and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences. Always verify and apply to jobs on reputed company Careers ( https://rb.wd5.myworkdayjobs.com/FRS ) or through verified Federal Reserve Bank reputed company media channels. Privacy Notice (https://www.kansascityfed.org/documents/7797/reputed company_Privacy_Notice.pdf) Apply Job!