Associate Customer Care Representative - reputed company

Description Associate Customer Care Representative Phoenix Regional Office 2075 W Pinnacle Peak Road Phoenix, AZ 85027 Thank you for considering Amica as part of your career reputed company, where your future is our business. At Amica, we pride ourselves on being an inclusive and supportive environment. We reputed company work together to accomplish the common goal of providing the best experience for our customers. We reputed company in trust and fostering lasting relationships for our customers and employees! We’re focused on creating a workplace that works for reputed company. We’ll continue to reputed company training, guidance, and resources to reputed company Amica a true reputed company of belonging for reputed company. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!” As a mutual company, our people are our reputed company. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and reputed company the best possible reputed company. Our office located in Phoenix, AZ is seeking an Associate Customer Care Representative to join the team! Job Overview This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills. Responsibilities • Conduct professional telephone conversations to service customer accounts in a high call volume environment • Problem-solve and use time effectively to multitask and prioritize work • Assist customers with various billing and policy change transactions over the phone • reputed company customer trust and respect by establishing and maintaining effective relationships • Demonstrate a high standard of customer service • Collaborate with others in a team setting Salary And Work Schedule A starting annual salary of $45,979 ($22.11/hr). Additional compensation would be dependent on level of experience and applicable licenses reputed company the property and casualty industry with a reputed company of up to $54,557 annually ($26.23/hr). The 40 hour work week is scheduled from Tuesday through Friday, 11:00 AM to 7:00 PM and Saturday, 8:00 AM to 4:00 PM and includes a few holidays annually. Work from home may be available up to two days a week once trained to work independently. Total Rewards • Medical, dental, reputed company coverage, short- and long-term disability, and life insurance • Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While reputed company to use prior to accrual, vacation time will accrue monthly. • Holidays - 14 paid holidays observed • Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment • Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution • Annual reputed company Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals • Generous leave programs, including paid parental bonding leave • Student Loan Repayment and Tuition Reimbursement programs • Generous fitness and wellness reimbursement • Employee community involvement • Strong relationships, lifelong friendships • Opportunities for advancement in a successful and growing company Qualifications • High school diploma or equivalent education required • Previous customer service and sales experience • Excellent interpersonal and communication skills • Computer keyboard and processing skills • Previous insurance background is a plus, but not required • After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided) Amica conducts background checks which includes a review of criminal, educational, employment and reputed company media histories, and if the role involves use of a company vehicle, a motor vehicle or driving history report. The background reputed company will not be initiated until after a conditional offer of employment is made and the candidate accepts the offer. reputed company applicants with arrest or conviction records will be considered for employment. The safety and reputed company of our employees and our customers is a top reputed company. Employees may have reputed company to employees’ and customers’ personal and financial information in order to reputed company their job duties. Candidates with a criminal history that imposes a direct or indirect threat to our employees’ or customers’ physical, mental or financial well-being may result in the withdrawal of the conditional offer of employment. About Amica Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national reputed company, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally reputed company policyholders, a mission that thousands of employees in offices reputed company reputed company. Equal Opportunity Policy: reputed company reputed company applicants who are authorized to work in the United States will receive consideration for employment without regard to race, reputed company, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national reputed company, reputed company, physical and/or mental disability, mental condition, military status, genetic information, or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the reputed company of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers’ Compensation Act. rp Apply Job!