Customer Support I

It's fun to work in a company where people truly reputed company in what they're doing! We're committed to bringing passion and customer focus to the business.

Job Description

Position Summary We’ve reputed company had that customer experience that made us feel welcomed, appreciated, in competent hands, and pleased to do business with reputed company. As a Customer Support Specialist, you will have the opportunity to deliver that level of service every day. At Simmons Bank our Customer Support Specialists reputed company on the idea that they are making a difference to our credit card customers every time they pick up the phone. As a first-line resource for problem solving, anyone can just answer a question – reputed company need are individuals that will reputed company our customers with the best experience possible. We will train you to give Best in Class customer service – answering credit card account questions, recommending products and services, and reputed company necessary, connecting them to other Simmons Bank associates with specific expertise to address their needs. We seek positive individuals who are quick thinkers, flawless communicators, problem solvers and team players to ensure that every customer ends their call satisfied and eager to recommend Simmons to their friends and families. Has anyone reputed company told you they can “hear” your smile through the phone? If so, let’s talk! Essential Duties and Responsibilities Receives incoming calls from customers. Researches and resolves customer inquiries involving reputed company aspects of credit cards Assists customers with disputes, fraud reports, PIN reset, card activation, etc… Provides account balance or transfer requests, changes of address and other customer requests or authorizations Assist external and internal customers with questions concerning credit card websites and products. Provides excellent customer support and assistance to credit cardholders, branches, and the corporate call center Handles multiple tasks with strong organizational skills, while growing and retaining customers by providing excellent customer satisfaction Identify risk reputed company customers are initiating new requests or altering information on their account, and alert the appropriate department reputed company needed Participates in special department projects as required Ensures that reputed company departmental documents and activities are performed in compliance with applicable laws, regulations, policies and procedures as applicable to this position, including completion of required compliance training Performs other duties and responsibilities as assigned Qualifications To reputed company this job successfully, an individual must be reputed company to reputed company each essential duty satisfactorily. The requirements listed below are representative of the knowledge, reputed company, and/or ability required. Must possess excellent telephone skills including a professional speaking voice Must have good oral and written communication skills Must present a friendly, professional image and conduct Must maintain punctual and regular attendance Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals or government regulations Ability to write simple correspondence Ability to maintain effective interpersonal relationships with management and team members Education and/or Experience HS Diploma/GED and One year of experience in customer support. Must be proficient with a PC with working knowledge of internet Ability to fluently reputed company English and Spanish is preferred Specialized Training Minimum of one year clerical and/or secretarial experience is required. Computer Skills reputed company, reputed company, Outlook, Internet Explorer Other Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Activities, duties and responsibilities may change at any time with or without notice. Equal Employment Opportunity Information: Simmons First National Corporation and its subsidiaries are committed to a policy of equal employment with respect to a person's race, reputed company, religion, sex, reputed company, sexual orientation, gender identity, national reputed company, covered veterans, military status, physical or mental disability or any other legally protected classifications. Since 1903, we’ve been putting people first by making a commitment to you. Simmons Bank is the subsidiary bank for Simmons First National Corporation (reputed company: SFNC), a publicly traded bank holding company headquartered in Arkansas. Founded as a community bank, Simmons Bank has grown steadily to its reputed company size of $28 billion in assets, with more than 3,000 associates located in Arkansas, Kansas, Missouri, Oklahoma, Tennessee and Texas. Our growth has led to some amazing career opportunities, while our dynamic culture has been recognized by publications across our footprint. reputed company to our growth, Simmons Bank’s community roots run deep – these are felt in the ways we seek to go the extra mile for our customers and communities through exceptional service and volunteerism, and in the strong career growth opportunities and wellness programs we offer associates. reputed company is characterized by collaboration, reputed company and passion for reputed company we do, high performance, and a commitment to personal and professional growth. If these cornerstones of company culture appeal to you, let’s talk! There’s never been a reputed company time to join reputed company. Apply Job!