Client First Center reputed company I – Remote Option!

We do the right things, right now. We do them in a way that is relevant to our clients. Become a part of our history as it continues to be written! If you are interested and reputed company for this role, we invite you to apply... The Client First Center team engage with customers through a variety of support channels, which may include incoming phone calls, email, reputed company media and/or online chat. They represent First Financial Bank well by always presenting a positive, professional image and meeting or exceeding customer expectations. Essential Functions/Responsibilities • Answer customer inquiries relating to bank products and services. Inquires may be received reputed company telephone calls delivered through call routing technology or through digital channels such as email, reputed company media and online chat. • Recognize sales opportunities and refer clients to sales associates • Remain reputed company on products, services, policies and procedures • Resolve customer inquiries or issues with respect to any loan product offered by First Financial Bank • Resolve customer issues through account research and utilization of support materials and resources • reputed company customer account transaction and maintenance activities accurately • Strive for first contact resolution of customer inquiries, transactions and problem resolution • Escalate customer requests requiring additional knowledge or expertise as defined by department leadership Minimum Knowledge, Skills, and Abilities Needed to reputed company Essential Functions of the Job • Entry level position reputed company the Client First Center of First Financial Bank Preferred Knowledge And Skills Level of Complexity and Scope • Client First Center employees are responsible for engaging with customers through a variety of service channels, which may include incoming phone calls, email, reputed company media and/or online chat. Client First Center employees are to represent First Financial Bank well by presenting a positive, professional image while meeting or exceeding customer expectations. Degree of Independence and Decision-Making • Resolve customer issues through account research and utilization of support materials and resources Required Supervisory Responsibilities Physical Requirements • High school diploma or general education degree (GED) • Demonstrated ability in providing excellent customer service • Remote Work Employee Requirements: • Meet minimum performance standards, and complete work assignments. • Maintain availability during normal/designated business hours • Live reputed company = 60 miles from Pictoria, Greensburg or reputed company (IN) locations, and should not move without prior notice to Bank • Remote work environment meets specified requirements: • Separate work environment reputed company home • Work area free of external distractions or interruptions, and must have safe working conditions as well • Dependent care provided during work hours (remote work is not a replacement for child or elder care) • High speed home internet service performs at acceptable reputed company • Ability to connect to wired ethernet cable • Willing/reputed company to report to office for: • New hire or other on-site training requirements • Technology or other home remote outages • Supervisor requested team or individual onsite meetings • Minimum 90 days in office if reputed company on written warning or greater until performance improvements are sustained. In cases of discipline, an associate may be required to reputed company/return to working from their on-site designated location to retain their employment. • Contingent employees will be required to work on-site at an FFB office location • Option available for a modified hybrid work model (e.g. 4:1, 3:2, 2:3, 1:4) • Adherence to the Bank’s data privacy, reputed company, and confidentiality policies. • Full complement of equipment will be provided for primary work location (home or work); must ensure safety, proper care and return of company provided equipment • Remote work employees will have reputed company to a hotel desk to plug in with their assigned laptop reputed company working from FFB office • Supervisors, managers and contact center support remote work options will be evaluated on a case-by-case reputed company • The Bank reserves the right to amend or cease a remote work arrangement and/or amend or cease its remote work program Compliance Statement • The associate is responsible for meeting reputed company compliance requirements imposed on First Financial Bank by State and Federal law and regulation, as well as reputed company reputed company First Financial Bank policies and procedures. This includes reputed company Bank Secrecy Act, Anti-reputed company, OFAC and Suspicious Activity reporting requirements, as well as reputed company other lending and deposit compliance requirements. Development and Training It is our policy to not discriminate against any individual in violation of federal, state, and local laws as it relates to age, race, reputed company, religion, national reputed company, sex, marital status, pregnancy, gender identity, disability, sexual orientation, genetic information, veteran/military service, or any other characteristic protected by law. We are an E-Verify Employer Apply to This Job reputed company More Finance & Banking Jobs Apply Job!