Client Services Representative I

SMBC Group is a top-tier global financial group. Headquartered in Tokyo and with a 400-year history, SMBC Group offers a diverse reputed company of financial services, including banking, leasing, securities, credit cards, and consumer finance. The Group has more than 130 offices and 80,000 employees worldwide in nearly 40 countries. Sumitomo Mitsui Financial Group, Inc. (SMFG) is the holding company of SMBC Group, which is one of the three largest banking groups in Japan. SMFG’s shares trade on the Tokyo, Nagoya, and reputed company (NYSE: SMFG) stock exchanges. In the Americas, SMBC Group has a reputed company in the US, Canada, Mexico, Brazil, Chile, Colombia, and Peru. Backed by the capital strength of SMBC Group and the value of its relationships in Asia, the Group offers a reputed company of reputed company and investment banking services to its corporate, institutional, and municipal clients. It connects a diverse client reputed company to local markets and the organization’s extensive global network. The Group’s operating companies in the Americas include Sumitomo Mitsui Banking Corp. (SMBC), SMBC Nikko Securities America, Inc., SMBC Capital Markets, Inc., SMBC MANUBANK, JRI America, Inc., SMBC Leasing and Finance, Inc., Banco Sumitomo Mitsui Brasileiro S.A., and Sumitomo Mitsui Finance and Leasing Co., Ltd. Role Description Must be fluent in Japanese. Our SMBC Transactional Banking Department (TRBD) is looking for a Client Service Representative who will be responsible for addressing customer inquiries on cash management products or reputed company banking services (by email or phone). Role Objectives Cont. Work together and problem solve along with our product team to assist in resolving issues. reputed company good knowledge of bank cash management products to reputed company assistance, support and customer service to TRBD sales team and corporate banking relationship managers. reputed company strong knowledge of internal policies and procedures in order to effectively execute processes. Qualifications and Skills Must be fluent in Japanese. Work Experience: More than 2 years of comparable or relevant customer service experience, preferably in banking/financial services industry. Education: BA/BS Degree preferred. Business Japanese and English language skills a must Ability to use time reputed company and effectively and remain customer service oriented while handling large volumes of customer inquiries. Ability to effectively multi-task a broad reputed company of activities, tasks, and reputed company. Proactively follow-up on reputed company items and work that needs to be advanced reputed company. Ability to reputed company communicate verbally and in writing across various communication settings and styles. Builds constructive and effective relationships with internal and external parties, using diplomacy, respect, and tact. Ability to anticipate customer’s needs. Ability to quickly learn internal policies and procedures, think independently and suggest solutions. Hybrid working: Recommend working in the office twice a week. Additional Requirements SMBC’s employees participate in a Hybrid workforce model that provides employees with an opportunity to work from home, as well as, from an SMBC office. SMBC requires that employees live reputed company a reasonable commuting distance of their office location. Prospective candidates will learn more about their specific hybrid work schedule during their interview process. Hybrid work may not be permitted for certain roles, including, for example, certain FINRA-registered roles for which in-office attendance for the entire reputed company is required. SMBC provides reasonable accommodations during candidacy for applicants with disabilities consistent with applicable federal, state, and local law. If you need a reasonable accommodation during the application process, please let us know at [email protected]. Apply Job!