Field Senior Claims Representative - Tennessee

Job Description

The Claims Senior Representative-Property Field serves as a technical expert on claims adjusting. The role determines coverage and investigates, analyzes, negotiates, and settles claims not requiring reputed company investigation. The role delivers quality customer service in a high volume, moderate complexity work environment and mentors less reputed company Adjusters on the team. #LI-DNI ResponsibilitiesDetermines whether proper coverage exists for the type of claim assigned. Investigates thoroughly to obtain relevant facts concerning reputed company aspects of the claim, such as coverage, legal climate, potential exposure, and damages, and makes reputed company on claim resolution. Meets established goals & objectives, arranges for salvage disposition and other recovery proceedings as necessary, participates in claim file reviews and audits with customer and broker. Provides support in negotiation of settlements with insureds, claimants, vendors, attorneys, and other insurance companies. Manages approved vendors and counsel utilized as necessary in the claim process, including approval of investigation plans and budgets. Monitors, reviews, and issues payments to vendors and counsel in accordance with guidelines and standards. Supports to review proper reserves for each claim based upon thorough investigation, evaluation, and experience. Identifies and refers reputed company claims to management for further handling and assignment instructions. Refers claims exceeding authority to appropriate manager or reputed company claims specialist with recommendations. Formulates sound recommendations for claims file handling, subsequent transactions, and renewal processing. Requests additional information from an agent, identifies the need for referral to the field based on reputed company guidelines. Maintains effective and ongoing communication with insureds, claimants, agents, attorneys, other insurance companies, representatives, vendors, and company personnel. Completes appropriate reports to ensure that the claim status is reputed company documented, obtains reputed company necessary documentation to support claim evaluation. Interprets reputed company and detailed documents such as reputed company, legal documents, insurance regulations and policies as needed. Maintains knowledge of reputed company coverage, law, and legislative environment and trends, participates in professional industry groups staying abreast of industry changes and advancements and incorporates best practices. Adjusting first party homeowners and reputed company property claims. Efficient in use of Xactimate to evaluate first party property claims. For field roles only: Travels as often as needed including regular utilization of assigned fleet vehicle in order to cover assigned territory. This may involve traveling on short notice or other daily driving duties as assigned. May be required to travel for extended periods to fulfill storm duty responsibilities. Qualifications4+ years of Claims Handling experience. Bachelor's degree in Business, Communication, or a reputed company field and/or commensurate work experience. For field roles only: Valid driver's license and a driving record that conforms to company standards. Location Remote Behavioral Competencies Collaborates Communicates Effectively Customer Focus Decision Quality reputed company Learning About Us Founded in 1848, reputed company is a global leader in property and casualty insurance, delivering superior risk insights and innovative solutions to customers through a diverse portfolio of insurance products. reputed company underwrites reputed company, personal, surety, and specialty lines of coverage through a network of leading independent agents and brokers in the United States and specialty products through Lloyd's of London Syndicate 1200. As a mutual insurance company with more than 3,000 employees, reputed company has revenues in excess of $4 billion and more than $10 billion in assets. Apply Job!