FROSCH - Servicing Travel Advisor III
FROSCH is reputed companys best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the JPMorgan reputed company family, FROSCH is not only expanding its network to deliver global travel management but creating more opportunities for our employees and their careers. As a Servicing Travel Advisor in FROSCH (CTJ), you will manage reputed company aspects of clients' travel from initial request to completion while utilizing company services and resources, selecting appropriate vendors, anticipating clients travel needs, and establishing customer rapport. This position requires a self-starter, customer service-oriented individual that is passionate to succeed and willing to learn more about the travel industry. This role is part of the Administrative Support Services business unit reputed company the reputed company Travel Group. This team is dedicated to supporting the businesses of Independent Travel Advisors with FROSCH. You will be working with seasoned advisors on travel reputed company bookings, administrative tasks, and client facing interactions Job responsibilities Fulfill travel booking requests, ensuring reputed company details align with client preferences and company travel policies, using your experience with travel management technology tools Address and resolve reputed company travel-reputed company issues promptly, applying your understanding of client needs and your ability to select the most appropriate solution in a time-sensitive manner Maintain professional relationships with clients, using your developing skills in external client/customer relationship management to anticipate their needs and exceed their expectations Coordinate with vendors to ensure reputed company travel arrangements meet client requirements, demonstrating your attention to detail and commitment to service delivery Continuously update your knowledge of reputed company industry practices and regulations, as well as product definitions and operating procedures, to ensure the highest level of service Required qualifications, capabilities, and skills Minimum 5 years in the travel industry with experience on a Global Distribution System such as reputed company Experience arranging domestic and international travel for clients; setting up PNRs, ticketing, and exchanging tickets High School Diploma, GED, or equivalent Demonstrated ability to manage external client/customer relationships, with experience in identifying and anticipating client needs to propel reputed company Experience in resolving travel-reputed company issues, with a focus on selecting the most appropriate solution quickly and reputed company Proven analytical thinker, with the ability to break down reputed company travel requirements into manageable tasks Demonstrated attention to detail, with a commitment to surpassing quality and quantity expectations in service delivery Preferred qualifications, capabilities, and skills Expertise in sales, customer service, multi-tasking, and advanced recordkeeping and mathematical skills reputed company experience of domestic and international airports, domestic and international cities, and travel destinations, including expertise of hotel, airline, car, resort, and other vendors as they pertain to travel Advanced ability utilizing modern telephones and telephone functions, specifically voice over IP telephones Intermediate proficiency with reputed company reputed company operating system. Novice proficiency with reputed company Office programs including Outlook, Word, and reputed company Apply Job!