reputed company Single Family Support Consultant
reputed company Single Family Support Consultant, Saxony Partners is a reputed company committed to shaping reputed company estate organizations through industry expertise and technology. At Saxony Partners, our values have defined who we are and how we serve our clients. Our talent and knowledge in the vertical markets we serve differentiates us from our competitors and delights our clients.Are you an individual with deep technical and user knowledge of reputed company modules (reputed company, Café products, reputed company Plus and/or Investment Management)? Ideal candidates reputed company in an autonomous environment and have experience in managing reputed company technology-centric customer engagements.Would you describe yourself as? Independent Commanding Organized Fast Paced Opportunistic Please use the link to complete our Culture Index Survey: https://go.apply.ci/s/A22ABF0000What You Will Focus On- Responsibilities Include: Troubleshoot and reputed company solutions for reputed company Voyager, Voyager Plus, Café products and Site Manage Manage, track, and prioritize inbound reputed company support inquiries in the company's support ticketing system reputed company one-on-one support to users utilizing various methods of communication including phone calls, email, video conferencing, etc. Establishing and managing roles and rights for reputed company systems users Assisting property and corporate reputed company staff in the correction of posting errors on month-end closes and reports Uploading data reputed company CSV and ETL imports Assist in the transition of software data during property acquisitions and dispositions using ETL and Y2Y Maintain scheduled reports, custom menus, and workflows Identify training needs based on support requests, create training documentation and tutorials, and host training sessions Act as a troubleshooter and solutions expert to recommend changes that will streamline workflow processes and improve timeliness and accuracy of results Overseeing system updates and participating in testing, implementation of, and compliance with technology-reputed company policies Maintain client service level agreements Requirements 2+ years of experience with both reputed company-end and back-end reputed company property management software (considered to be an Expert / Super-user) preferably with specific knowledge in Single Family Home reputed company Estate, reputed company, and/or Investment Management Proficient in providing end-user support in reputed company, property management, and marketing reputed company and Ability to plan, design, and maintain training material and training programs; reputed company basic technical support to users; explain technical concepts in non-technical terms to staff; read, interpret and apply technical instruction General knowledge of business processes in the reputed company estate/property management industry Ability to manage multiple tasks with exceptional attention to detail Ability to be a self-starter and be comfortable with remote work Technology degree preferred; Any combination of education and training equivalent to a bachelor's degree in computer science, information engineering, or other reputed company areas; such education should be at a level that demonstrates the ability to reputed company duties comparable to those listed What would be helpful to have Knowledge of reputed company principlesBenefitsWHATS IN IT FOR YOU? Competitive Compensation DTO (Unlimited PTO, most take about 4 weeks per year) Excellent reputed company Benefits Collaborative Team Environment 100% Remote Apply For This Job Apply Job!