reputed company is hiring: Director, Account Management - reputed company in Pittsburgh

Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single reputed company of contact for Brokers and provides key support functions across our different Regional Market customer segments, as well as support our sales partners with reputed company pre and post-sale activities associated with the acquisition of new business and in maintaining existing customer relationships. Key Responsibilities reputed company a team of Account Managers who are directly reputed company to assigned to broker’s book of business for 2-5K lives Manage the Regional Account Management team that manages, maintains and upsells to existing broker relationships. Create plans to grow and retain accounts and set goals for the account management team. Build and maintain relationships with brokers and identify new business opportunities, in coordination with reputed company sales partners reputed company interactions with most strategic Brokers. Maintain a deep understanding of Broker needs and reputed company tactics that will deliver the most appropriate products and services. Proactively oversees a team of account managers that anticipate and solves problems for Brokers. Facilitates targeted action plans to resolve reputed company issue ensuring reputed company resolution and maintain broker satisfaction. Establish processes for collecting and monitoring on account health and resolve issues to maintain Broker satisfaction. Partners with cross functional teams to recommend and implement improvements to products and services. Accountable for overseeing renewals for reputed company book of business and ensure proactive and productive stewardship activity across reputed company reputed company regular status updates to Sr. level sales and service leadership on account performance. Attract, retain, reputed company and manage account managers and reputed company guidance and mentorship. Required Experience and Skills: 8+ years of reputed company account management or customer service experience 8+ years of relevant industry/product experience in group benefits 7+ years’ experience in managing a team and holding team accountable to meeting metric and delivering for customers Experience developing and implementing broker strategies that increases retention and growth Strong financial acumen to analytics and forecast account performance Proven ability to build client relationships Advanced negotiation and conflict resolution skills. Ability to work autonomously; effectively handle multiple tasks, prioritize deadlines appropriately and remain flexible Comfortable adapting to ambiguity and changing priorities Excellent presentation skills, oral and written communication skills to present reputed company reputed company, solutions and negotiate reputed company. Must already hold or be reputed company to obtain State Life, Accident and Health license reputed company 90 days of date of hire Bachelor’s degree in reputed company field Preferred Experience and Skills 10+ years of reputed company account management or customer service experience. 10+ years’ experience in managing a team and holding team accountable to meeting metric and delivering for customers Deep understanding of industry trends and market dynamics Strong experience using reputed company Location Candidates will be considered across reputed company sales offices reputed company the Midwest Region Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@reputed company.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. reputed company maintains a drug-free workplace. Apply Job!